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Trusted by 750+ leading organisations

Customer Service & Sales

The Art of Personal Sales Leadership

A practical, high-impact course designed to help sales professionals take control of their time, sharpen focus, and consistently prioritise the activities that drive real commercial results.

1 Day - 09:30 till 16:30

Customer Service & Sales

Telephone Sales Skills

A practical course that helps participants improve their telephone sales skills to build rapport, handle objections, and turn conversations into sales opportunities.

1 Day - 09:30 till 16:30

Customer Service & Sales

Performance Managing a Sales Team

Performance Managing a Sales Team - A practical course designed to help sales leaders effectively manage performance, motivate their teams, and drive consistent results.

1 Day - 09:30 till 16:30

Customer Service & Sales

Prospecting and Pitching for Business

A practical course that helps sales professionals identify the right prospects, build a strong pipeline, and deliver compelling pitches that convert opportunities into business.

1 Day - 09:30 till 16:30

Customer Service & Sales

Excellent Customer Service

A one-day course combining emotional intelligence and practical communication skills to help individuals deliver consistently excellent customer service and build lasting customer loyalty.

1 Day - 09:30 till 16:30

Customer Service & Sales

Managing Difficult Customers

A practical course that equips participants with the skills to confidently handle difficult customer interactions on the phone and achieve positive outcomes.

1 Day - 09:30 till 16:30

Customer Service & Sales

Internal Customer Service

Outstanding internal customer service relies on the right attitudes, skills, and effective communication at every level to build trust and strengthen reputation

1 Day - 09:30 till 16:30

Customer Service & Sales

Confident Customer Service

This course equips participants with the confidence and practical communication skills needed to deliver professional customer service, build strong rapport, handle challenging situations effectively, and create consistently positive experiences for every customer.

1 Day - 09:30 till 16:30

Customer Service & Sales

Telephone Skills

Creating the right impression is essential. This interactive course helps delegates understand how customers perceive communication by developing key telephone skills, and ensure calls are handled with confidence and professionalism to build loyalty and trust.

1 Day - 09:30 till 16:30

Customer Service & Sales

Making a Difference – Customer Service

This course helps you understand customer complaints, manage expectations, and respond confidently to turn challenging situations into positive customer experiences.

1 Day - 09:30 till 16:30

Get to know the consultants

Our Leadership and Management training and Customer Service courses are led by friendly, engaging consultants with extensive experience across various sectors.

Mary

Matt

Sally

Annmarie

Anita

Claire

Lyndsey

Katja

Richard
Our Team

Testimonials

Hear it from them, not us.

Matt was genuinely brilliant. He delivers training with a calm and engaging style, and he explains things in a way that makes the content easy to understand, relate to, and put into practice. Overall, the training was excellent and genuinely impactful. I’m very keen to continue building on these areas.

Jenny, PA National Grid

We really enjoyed the Excel bespoke course and Tony's facilitation. He was very knowledgeable and his passion for the topic really showed, which in turn got us enthusiastic. I have spoken with the team and they found the course very beneficial, and have already been able to put some of it into practice.

Alice, Viridien Group

“Thank you for your support in what has been an especially challenging programme for us. Please pass on my thanks to Hayley for administrative support and the trainers Roger and Amanda. We received confirmation that the new system went live with high praise from the project team – thank you again.”

Tracy, HR Manager

"I hope you're doing well and enjoying a well-deserved rest after yesterday's workshop. I wanted to express my sincere thanks for such an engaging and insightful session Mary. The feedback from our managers has been overwhelmingly positive, and we've all come away feeling inspired and aligned."

Graham, Operations Manager

"Power BI - I found the course very useful and relevant to the work I’m currently doing at the moment. It’s opened my eyes to new functionality that’s available within Power BI. Barry was very knowledgeable and approachable; I will definitely recommend to a friend."

Lee, Training Specialist
Case Studies

Check Our FAQs

What types of training courses do you offer?

We offer a wide range of bespoke corporate training solutions across key areas such as leadership, management development, digital skills, workplace communication, customer experience, sales performance, project delivery, team development and professional skills. Each programme can be tailored to your organisation’s objectives, your people and the practical challenges they face at work.

Do you offer public courses?

No. Elliott Training does not currently offer public scheduled courses for individual delegates. We specialise in private corporate training courses delivered exclusively for organisations, teams and groups who require tailored training aligned to their business needs.

Are your courses bespoke?

Yes. Our courses can be tailored to your organisation, team and objectives. We can adapt the course content, examples, exercises, case studies and delivery style to reflect your sector, systems, processes and workplace priorities.

Can you create a bespoke course from scratch?

Yes. If you require a course that is not listed on our website, we can design a bespoke training programme around your specific requirements. This is ideal for internal projects, new systems, company initiatives, role-specific development or specialist skills training.

How long are your training courses?

Course length depends on the subject, objectives and level of detail required. We can deliver bite-size sessions, half-day workshops, full-day courses, multi-day programmes or larger training projects across multiple cohorts.

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