This practical course gives line managers the confidence and skills to plan, structure, and conduct effective competency-based interviews. Participants will learn how to prepare relevant questions, assess candidates objectively, and use fair, consistent techniques to support better hiring decisions. The course also explores how to create a positive candidate experience while ensuring interviews remain focused, professional, and aligned to the needs of the role.
This practical course equips line managers with the skills and confidence to conduct effective and professional interviews. Participants will learn how to plan and structure interviews, apply a range of questioning techniques, and use the ORCE model to support objective and informed decision-making. The course also introduces competency-based interviewing methods to help identify the right candidates while ensuring a fair and consistent process. Designed specifically for managers involved in recruitment, this program builds the capability to conduct productive interviews that lead to better hiring outcomes.
Course Outline
During this course, participants will develop the skills and confidence to plan, conduct, and evaluate interviews effectively to make fair and informed hiring decisions.
Introduction to Interviewing – Explore different types of interviews, their objectives, and how they support effective recruitment and selection.
Legal and Ethical Considerations – Understand the legal implications of recruitment decisions and ensure compliance throughout the selection process.
The Interview Pathway – Learn the seven key stages of a structured interview and how to guide candidates effectively through each stage.
Core Interviewing Skills – Develop essential skills including preparation, questioning, active listening, and effective note-taking.
Questioning Techniques – Apply a range of questioning methods, including strength-based and behavioural questions, to assess capability and experience.
Role of Job Descriptions and Specifications – Understand how to align candidate engagement, capability, and experience with job requirements.
Competency-Based and Objective Assessment – Practise competency-based interviewing and use the ORCE model to make fair, evidence-based decisions.
Handling Difficult Conversations – Learn how to conduct disciplinary and counselling interviews with professionalism, structure, and sensitivity.
Who should attend
This course is ideal for line managers and professionals involved in recruitment who want to improve their interviewing skills and make fair, effective hiring decisions.
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Develop the core skills for effective interviewing including preparation, listening, observation, and creating a professional environment.
Understand different interviewing methods such as structured, competency-based, behavioural, and strength-based approaches and when to use them.
Learn the key stages of an interview from planning and opening through to evaluating responses and closing.
Apply the ORCE model effectively to make objective, evidence-based decisions and assess candidates fairly
Course Reviews
Mentor and coaching
Inspirational and engaging. Matt is a fantastic trainer who ensured we were all included and felt part of the course. He gave us some fantastic tools to use in our mentoring journey and hopefully we will see him again soon.
Giving and Receiving feedback
Informative and engaging. She was very engaging and enthusiastic. Lots of activities.
Giving and Receiving Feedback
Very clear, engaging and well produced. Had a breadth of experience across a wide range of industries and applied this knowledge really well with lots of examples
Emotional intelligence
Very interactive and enjoyable. Sandra was an excellent guide through the subject matter, thankyou
Emotional intelligence
Really informative and provoked me to think and reflect. Amazing training from Mary - she was very informative
Emotional Intelligence
It was eye opening. There are so many things we do as individuals that affects other people and the course opened our eyes to them. The activities outside was great, getting us to move around and work in groups kept the course lively and interactive.
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We offer a wide range of bespoke corporate training solutions across key areas such as leadership, management development, digital skills, workplace communication, customer experience, sales performance, project delivery, team development and professional skills. Each programme can be tailored to your organisation’s objectives, your people and the practical challenges they face at work.
Do you offer public courses?
No. Elliott Training does not currently offer public scheduled courses for individual delegates. We specialise in private corporate training courses delivered exclusively for organisations, teams and groups who require tailored training aligned to their business needs.
Are your courses bespoke?
Yes. Our courses can be tailored to your organisation, team and objectives. We can adapt the course content, examples, exercises, case studies and delivery style to reflect your sector, systems, processes and workplace priorities.
Can you create a bespoke course from scratch?
Yes. If you require a course that is not listed on our website, we can design a bespoke training programme around your specific requirements. This is ideal for internal projects, new systems, company initiatives, role-specific development or specialist skills training.
How long are your training courses?
Course length depends on the subject, objectives and level of detail required. We can deliver bite-size sessions, half-day workshops, full-day courses, multi-day programmes or larger training projects across multiple cohorts.