About This Course

This course equips sales professionals with the tools and strategies to target the right prospects and build a strong, sustainable sales pipeline. Learn how to research your territory effectively, identify high-potential opportunities, and plan your approach for maximum impact.  You’ll also master techniques for securing and running successful meetings over the phone, and discover proven methods to deliver compelling sales pitches that capture attention, build trust, and convert prospects into loyal customers.

Course Outline

During this course, participants will explore practical strategies for identifying and approaching the right prospects, building a strong sales pipeline, and delivering confident, persuasive pitches that convert opportunities into business.

  • Welcome and Introductions – Kick off the course by introducing participants, setting expectations, and outlining the learning objectives. Establish a collaborative environment to maximise engagement.
  • Planning and Prospecting – Explore strategies to research your territory, identify potential opportunities, and prioritise accounts that provide the highest return on your time and effort.
  • Influence Mapping – Learn to identify key stakeholders within existing accounts, understand their influence, and leverage relationships to create new opportunities and strengthen existing ones.
  • Pitching with Power – Develop techniques to deliver compelling sales pitches, tailor your message to the audience, and engage clients effectively during every stage of the sales process.
  • Building Rapport & First Impressions – Use tone, body language, and active listening to create instant trust and a positive connection with potential customers.
  • Effective Questioning & Giving the Answer – Master the art of asking the right questions to uncover real needs and present solutions clearly, confidently, and compellingly.
  • Objection Handling & Closing – Learn strategies to handle objections calmly, professionally, and effectively, while confidently guiding prospects toward a successful sale.
  • Practical Sessions & Review – Apply techniques in real-world scenarios, receive feedback, reinforce learning, and build confidence to use these skills immediately.

Who should attend

This course is ideal for sales professionals, business development staff, account managers and anyone responsible for generating new business or presenting products and services to potential clients.

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Learning Outcomes

  • Identify and target high-potential opportunities through effective prospecting and market research.
  • Leverage networks and influence mapping to maximise value within existing accounts.
  • Prioritise your sales pipeline to focus on the highest return opportunities.
  • Conduct impactful sales conversations by building rapport, asking effective questions, and listening actively.
  • Pitch confidently and engage customers to create strong first impressions and drive successful outcomes.

Course Reviews

Customer Service Training

Insightful, informative, calm, great learning environment. Interactive and engaging!

Christopher Deane
Doherty Associates
June 30, 2026

Customer Service excellence

Very well run with the correct level of interaction which allowed all members to speak openly and without fear

Michael Anderson
Doherty Associates
June 16, 2026

Conflict Resolution

Informative, encouraging, insightful. Anita was warm and approachable, and demonstrated the listening skills she was teaching.

Naomi Foyle
Chichester University
May 28, 2026

Confident customer service

So informative, with out being rigid. Lots of fun activities, enabling you to look at things in a different perspective. Olivia has been great, really good at getting the best out of us.

Georgina Game
Nicola Jane
April 24, 2026

Perfect pitch and handling objection

Effective positioning of key themes and coaching on how to apply in daily interactions. Mary led the training in an open and engaging manner and clearly demonstrated the core principles with real world examples to apply moving forward

Anon
Stellantis
June 12, 2026

Story Selling

Matt was the best trainer I’ve ever had in a class or course like this. Matt is a great trainer and helps sustain high energy and involvement all the time

Anon
National Grid
June 9, 2026

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Check Our FAQs

What types of training courses do you offer?

We offer a wide range of bespoke corporate training solutions across key areas such as leadership, management development, digital skills, workplace communication, customer experience, sales performance, project delivery, team development and professional skills. Each programme can be tailored to your organisation’s objectives, your people and the practical challenges they face at work.

Do you offer public courses?

No. Elliott Training does not currently offer public scheduled courses for individual delegates. We specialise in private corporate training courses delivered exclusively for organisations, teams and groups who require tailored training aligned to their business needs.

Are your courses bespoke?

Yes. Our courses can be tailored to your organisation, team and objectives. We can adapt the course content, examples, exercises, case studies and delivery style to reflect your sector, systems, processes and workplace priorities.

Can you create a bespoke course from scratch?

Yes. If you require a course that is not listed on our website, we can design a bespoke training programme around your specific requirements. This is ideal for internal projects, new systems, company initiatives, role-specific development or specialist skills training.

How long are your training courses?

Course length depends on the subject, objectives and level of detail required. We can deliver bite-size sessions, half-day workshops, full-day courses, multi-day programmes or larger training projects across multiple cohorts.

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