About This Course

Almost every day we influence and persuade—whether with colleagues, customers, or suppliers. How others respond to us depends greatly on how we communicate and behave. Positive, effective interactions build stronger relationships and help achieve personal, team, and business goals. This workshop is designed to develop practical influencing skills, enabling participants to build trust, communicate with impact, and foster positive relationships across all levels of an organisation.

Course Outline

During this course, participants will develop the skills and confidence to influence others effectively, communicate with impact, and build strong professional relationships.

  • Why Communication Matters – Understand how effective communication builds trust, shapes perception, and drives results.
  • Know Your Style – Use DISC-based insights to understand your communication style and adapt it for greater impact.
  • Mastering Influence – Explore the principles of influence and learn how to persuade ethically and effectively.
  • Influencing in Action – Identify your influencing style and adapt your approach to suit different situations.
  • Proven Models and Techniques – Apply frameworks such as Positive Influence and FORM to structure conversations and build rapport.
  • Handling Conflict and Negotiation – Understand conflict styles, apply negotiation techniques, and manage disagreements constructively.
  • The Power of Non-Verbal Communication – Use body language, tone, and presence to strengthen credibility and communication.
  • Practice and Personal Action Plan – Apply learning through practical exercises and create a plan to implement skills in the workplace.

Who Should Attend

This course is ideal for professionals at all levels who want to improve their influencing and persuasion skills, build stronger relationships, and communicate more effectively. It is particularly valuable for those working with stakeholders, clients, or teams where influencing outcomes and achieving results is essential.

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Learning Outcomes

  • Develop self-awareness of your communication style, personal impact, and potential blind spots.
  • Apply influencing techniques effectively across different situations to achieve desired outcomes.
  • Recognise and manage conflict constructively by understanding behaviours and adapting your approach.
  • Use negotiation strategies with confidence to reach successful, mutually beneficial agreements.
  • Communicate clearly and purposefully to build trust, strengthen collaboration, and improve results.

Course Reviews

Effective communication

Very engaging, Mary has a wide range of experience that she uses to great effect

Charlie Cook
BRG
March 3, 2026

Communication with confidence

It was very beneficial, learnt new things which I am going to take in my role

Robin Maenzanise
Kings College London
June 10, 2026

Communication & Engagement training

Interesting, informative and useful. It has been a pleasure to participate in the course with Sally. She is clearly very well prepared and able to involve the participants without pressuring them

Angela
Panache Lingerie Ltd
April 24, 2026

Communication & Engagement

Really helpful it made you look at how you act without thinking how it can be perceived. Sally made everyone feel at ease and it was easy to open up.

Helen Harris
Panache Lingerie Ltd
April 22, 2026

Communicating with Confidence

Interactive and very useful. Olivia was very engaging with all of us which I really like it.

Brenda Roso
King’s College
June 10, 2026

Communicating with Confidence

Useful and very informative. Loved all the content in general.

Yara Viegas
King's College
August 18, 2026

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Check Our FAQs

What types of training courses do you offer?

We offer a wide range of bespoke corporate training solutions across key areas such as leadership, management development, digital skills, workplace communication, customer experience, sales performance, project delivery, team development and professional skills. Each programme can be tailored to your organisation’s objectives, your people and the practical challenges they face at work.

Do you offer public courses?

No. Elliott Training does not currently offer public scheduled courses for individual delegates. We specialise in private corporate training courses delivered exclusively for organisations, teams and groups who require tailored training aligned to their business needs.

Are your courses bespoke?

Yes. Our courses can be tailored to your organisation, team and objectives. We can adapt the course content, examples, exercises, case studies and delivery style to reflect your sector, systems, processes and workplace priorities.

Can you create a bespoke course from scratch?

Yes. If you require a course that is not listed on our website, we can design a bespoke training programme around your specific requirements. This is ideal for internal projects, new systems, company initiatives, role-specific development or specialist skills training.

How long are your training courses?

Course length depends on the subject, objectives and level of detail required. We can deliver bite-size sessions, half-day workshops, full-day courses, multi-day programmes or larger training projects across multiple cohorts.

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