About This Course

This programme gives participants a clear understanding of the emotional intelligence skills and competencies needed to build high-performing teams and drive business success. It focuses on enhancing employee engagement in a practical, sustainable way while improving overall quality and effectiveness. The course is suitable for individuals at all levels who want to strengthen their impact and contribution.

Course Outline

During this course, participants will develop emotional intelligence skills to manage emotions, improve relationships, and enhance workplace performance.

  • Tools for Managing Emotions – Learn techniques to recognise, understand, and regulate emotions to respond thoughtfully.
  • Effective Listening Skills – Develop active listening to understand others, build trust, and improve communication.
  • Dealing with Emotional Challenges – Explore strategies to manage difficult emotions such as stress, frustration, and anger.
  • Managing Workplace Emotions – Understand how emotions influence team dynamics, decision-making, and performance.
  • Building Empathy and Social Awareness – Develop the ability to understand others’ emotions and respond effectively.
  • Resilience and Stress Management – Learn how to maintain balance, recover from setbacks, and stay focused under pressure.
  • Conflict Resolution through Emotional Intelligence – Apply emotional intelligence to manage conflict and prevent escalation.
  • Action Planning and Behaviour Change – Create a personal plan to apply emotional intelligence skills and sustain improvement.

Who Should Attend

This course is ideal for professionals at all levels who want to improve their emotional intelligence, strengthen relationships, and enhance their effectiveness in the workplace. It is particularly valuable for those working in team environments or leadership roles where understanding and managing emotions is key to success.

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Learning Outcomes

  • Develop awareness of emotions in yourself and others and understand their impact on behaviour and decisions.
  • Recognise and respond to emotional needs effectively to support collaboration and engagement.
  • Build confidence and self-worth to contribute effectively in the workplace.
  • Strengthen resilience and adaptability in challenging situations.
  • Enhance interpersonal skills to build trust, respect, and high-performing teams

Course Reviews

Effective communication

Very engaging, Mary has a wide range of experience that she uses to great effect

Charlie Cook
BRG
March 3, 2026

Communication with confidence

It was very beneficial, learnt new things which I am going to take in my role

Robin Maenzanise
Kings College London
June 10, 2026

Communication & Engagement training

Interesting, informative and useful. It has been a pleasure to participate in the course with Sally. She is clearly very well prepared and able to involve the participants without pressuring them

Angela
Panache Lingerie Ltd
April 24, 2026

Communication & Engagement

Really helpful it made you look at how you act without thinking how it can be perceived. Sally made everyone feel at ease and it was easy to open up.

Helen Harris
Panache Lingerie Ltd
April 22, 2026

Communicating with Confidence

Interactive and very useful. Olivia was very engaging with all of us which I really like it.

Brenda Roso
King’s College
June 10, 2026

Communicating with Confidence

Useful and very informative. Loved all the content in general.

Yara Viegas
King's College
August 18, 2026

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Check Our FAQs

What types of training courses do you offer?

We offer a wide range of bespoke corporate training solutions across key areas such as leadership, management development, digital skills, workplace communication, customer experience, sales performance, project delivery, team development and professional skills. Each programme can be tailored to your organisation’s objectives, your people and the practical challenges they face at work.

Do you offer public courses?

No. Elliott Training does not currently offer public scheduled courses for individual delegates. We specialise in private corporate training courses delivered exclusively for organisations, teams and groups who require tailored training aligned to their business needs.

Are your courses bespoke?

Yes. Our courses can be tailored to your organisation, team and objectives. We can adapt the course content, examples, exercises, case studies and delivery style to reflect your sector, systems, processes and workplace priorities.

Can you create a bespoke course from scratch?

Yes. If you require a course that is not listed on our website, we can design a bespoke training programme around your specific requirements. This is ideal for internal projects, new systems, company initiatives, role-specific development or specialist skills training.

How long are your training courses?

Course length depends on the subject, objectives and level of detail required. We can deliver bite-size sessions, half-day workshops, full-day courses, multi-day programmes or larger training projects across multiple cohorts.

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