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About This Course

This programme equips managers with the essential emotional intelligence skills and behaviours needed to build high-performing teams and drive business success. Through practical tools and self-awareness development, managers will learn how to enhance communication, strengthen relationships, and foster a culture of trust and engagement. The programme focuses on applying emotional intelligence in everyday leadership to improve performance, boost employee motivation, and achieve sustainable results.

Course Outline

During this course, participants will develop emotional intelligence skills to improve communication, build stronger relationships, and lead high-performing, engaged teams.

  • Introduction to Emotional Intelligence – Understand what emotional intelligence is, why it matters in leadership, and how it impacts communication, performance, and team morale.
  • Self-Awareness and Emotional Triggers – Identify personal triggers, strengths, and development areas to improve self-management and authentic leadership.
  • Tools for Managing Emotions – Explore practical techniques to recognise, regulate, and respond to emotions constructively in challenging situations.
  • Effective Listening and Empathy – Develop active listening and empathy skills to build trust, strengthen relationships, and improve understanding.
  • Handling Emotional Challenges – Learn how to manage difficult conversations, resolve conflict, and maintain composure under pressure.
  • Managing Emotions in the Workplace – Create a positive emotional environment, reduce stress, and foster collaboration and psychological safety.
  • Leading with Emotional Intelligence – Apply EI principles to motivate, influence, and inspire teams to enhance engagement and performance.
  • Action Planning for Behavioural Change – Develop a personal action plan to embed learning and apply emotional intelligence consistently in daily leadership.

Who should attend

This course is ideal for managers and team leaders who want to develop emotional intelligence to improve communication, build stronger relationships, and lead high-performing teams.

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Learning Outcomes

  • Understand how emotions influence behaviour and performance in individuals, teams, and workplace interactions
  • Recognise and respond to emotional needs in yourself and others to build stronger working relationships
  • Develop resilience, confidence, and self-awareness to remain composed and effective under pressure
  • Manage emotions and challenging situations effectively to improve communication, collaboration, and decision-making
  • Apply emotional intelligence skills to foster trust, empathy, and continuous personal and team development

Course Reviews

Mentor and coaching

Inspirational and engaging. Matt is a fantastic trainer who ensured we were all included and felt part of the course. He gave us some fantastic tools to use in our mentoring journey and hopefully we will see him again soon.

Miranda Clegg
Cemex
May 11, 2026

Giving and Receiving feedback

Informative and engaging. She was very engaging and enthusiastic. Lots of activities.

Charlotte Griffiths
BRG
January 27, 2026

Giving and Receiving Feedback

Very clear, engaging and well produced. Had a breadth of experience across a wide range of industries and applied this knowledge really well with lots of examples

Charlie Cook
BRG
January 27, 2026

Emotional intelligence

Very interactive and enjoyable. Sandra was an excellent guide through the subject matter, thankyou

Mark helf
Omya
May 27, 2026

Emotional intelligence

Really informative and provoked me to think and reflect. Amazing training from Mary - she was very informative

Emily Andrews
UWL SU
June 25, 2026

Emotional Intelligence

It was eye opening. There are so many things we do as individuals that affects other people and the course opened our eyes to them. The activities outside was great, getting us to move around and work in groups kept the course lively and interactive.

Abdul
UWL SU
June 25, 2026
All Reviews

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What types of training courses do you offer?

We offer a wide range of bespoke corporate training solutions across key areas such as leadership, management development, digital skills, workplace communication, customer experience, sales performance, project delivery, team development and professional skills. Each programme can be tailored to your organisation’s objectives, your people and the practical challenges they face at work.

Do you offer public courses?

No. Elliott Training does not currently offer public scheduled courses for individual delegates. We specialise in private corporate training courses delivered exclusively for organisations, teams and groups who require tailored training aligned to their business needs.

Are your courses bespoke?

Yes. Our courses can be tailored to your organisation, team and objectives. We can adapt the course content, examples, exercises, case studies and delivery style to reflect your sector, systems, processes and workplace priorities.

Can you create a bespoke course from scratch?

Yes. If you require a course that is not listed on our website, we can design a bespoke training programme around your specific requirements. This is ideal for internal projects, new systems, company initiatives, role-specific development or specialist skills training.

How long are your training courses?

Course length depends on the subject, objectives and level of detail required. We can deliver bite-size sessions, half-day workshops, full-day courses, multi-day programmes or larger training projects across multiple cohorts.

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Leadership & Management

1 Day - 09:30 till 16:30

Emotional Intelligence- First Line/ Middle Managers

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Leadership & Management

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