About This Course

This course is designed to help individuals manage and resolve workplace conflict effectively—a vital skill for anyone working with people. Conflict is a natural part of any team environment, but if left unmanaged it can quickly escalate. Through this programme, participants will learn to understand colleagues’ behaviours, communicate more effectively, and identify the root causes of conflict. It is ideal for team members and managers who want to strengthen their resilience, adapt more positively to stressful situations, and build constructive strategies for handling conflict with confidence.

Course Outline

During this course, participants will develop the skills to understand behaviour, manage conflict constructively, and build stronger workplace relationships.

  • Self-Assessment and Current Position – Reflect on working relationships, identify key stakeholders, and understand how collaboration impacts success.
  • Understanding the Strengths Deployment Inventory (SDI) – Explore motivational value systems and how they influence behaviour and interactions.
  • Conflict Theory and Awareness – Understand how conflict develops, identify triggers, and recognise personal conflict patterns.
  • Conflict Resolution Strategies – Apply techniques to diffuse tension, avoid unproductive behaviours, and manage disagreements effectively.
  • Reflection and Action Planning – Consolidate learning, identify key insights, and create a plan to improve conflict management skills.

Who Should Attend

This course is ideal for professionals at all levels who want to improve their ability to manage and resolve conflict in the workplace. It is particularly valuable for team members, managers, and anyone working closely with others who want to build stronger relationships and handle challenging situations with confidence.

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Learning Outcomes

  • Identify and strengthen key relationships to better support personal and professional success.
  • Understand motivation and behaviour in yourself and others to improve interactions and outcomes.
  • Recognise value systems and how they influence decisions, communication, and relationships.
  • Adapt communication and behaviour styles to connect effectively with different personalities.
  • Manage conflict and difficult situations with confidence, assertiveness, and a focus on positive outcomes.

Course Reviews

Effective communication

Very engaging, Mary has a wide range of experience that she uses to great effect

Charlie Cook
BRG
March 3, 2026

Communication with confidence

It was very beneficial, learnt new things which I am going to take in my role

Robin Maenzanise
Kings College London
June 10, 2026

Communication & Engagement training

Interesting, informative and useful. It has been a pleasure to participate in the course with Sally. She is clearly very well prepared and able to involve the participants without pressuring them

Angela
Panache Lingerie Ltd
April 24, 2026

Communication & Engagement

Really helpful it made you look at how you act without thinking how it can be perceived. Sally made everyone feel at ease and it was easy to open up.

Helen Harris
Panache Lingerie Ltd
April 22, 2026

Communicating with Confidence

Interactive and very useful. Olivia was very engaging with all of us which I really like it.

Brenda Roso
King’s College
June 10, 2026

Communicating with Confidence

Useful and very informative. Loved all the content in general.

Yara Viegas
King's College
August 18, 2026

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Check Our FAQs

What types of training courses do you offer?

We offer a wide range of bespoke corporate training solutions across key areas such as leadership, management development, digital skills, workplace communication, customer experience, sales performance, project delivery, team development and professional skills. Each programme can be tailored to your organisation’s objectives, your people and the practical challenges they face at work.

Do you offer public courses?

No. Elliott Training does not currently offer public scheduled courses for individual delegates. We specialise in private corporate training courses delivered exclusively for organisations, teams and groups who require tailored training aligned to their business needs.

Are your courses bespoke?

Yes. Our courses can be tailored to your organisation, team and objectives. We can adapt the course content, examples, exercises, case studies and delivery style to reflect your sector, systems, processes and workplace priorities.

Can you create a bespoke course from scratch?

Yes. If you require a course that is not listed on our website, we can design a bespoke training programme around your specific requirements. This is ideal for internal projects, new systems, company initiatives, role-specific development or specialist skills training.

How long are your training courses?

Course length depends on the subject, objectives and level of detail required. We can deliver bite-size sessions, half-day workshops, full-day courses, multi-day programmes or larger training projects across multiple cohorts.

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