About This Course

Giving and receiving feedback is essential for improving performance, but it can be challenging. Effective feedback highlights strengths, pinpoints areas for improvement, and motivates teams without being critical. This course is for emerging and existing leaders, anyone with reporting responsibilities, and those who want to provide feedback more effectively. Participants will gain the skills and confidence to deliver clear, constructive feedback, turning even difficult conversations into opportunities for growth and better performance.

Course Outline

During this course, participants will develop the confidence and skills to deliver effective feedback, manage reactions, and improve individual and team performance.

  • Course Introduction – Set objectives, introduce participants, and establish a strong foundation for learning.
  • Experiencing Feedback – Take part in exercises to understand the impact of feedback and the consequences of its absence.
  • Importance of Feedback – Explore why feedback is critical for performance and development through real-world examples.
  • Overcoming Barriers – Identify common challenges in giving feedback and learn strategies to overcome them.
  • Effective Feedback Principles – Understand what makes feedback impactful, including separating behaviour from identity.
  • Practical Feedback Application – Apply structured feedback models to real situations and practise delivering both positive and developmental feedback.
  • Managing Reactions – Learn how to handle different responses to feedback constructively using realistic scenarios.
  • Follow-Up and Action Planning – Develop skills to manage post-feedback conversations and ensure clear, actionable outcomes.

Who Should Attend

This course is ideal for managers, team leaders, and professionals responsible for giving feedback and managing performance. It is particularly valuable for anyone looking to improve communication, handle difficult conversations more effectively, and support the development of others in the workplace.

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Learning Outcomes

  • Understand the value of feedback as a critical skill for performance and development.
  • Overcome barriers that prevent feedback from being delivered effectively.
  • Deliver high-impact feedback using proven techniques for positive and developmental conversations.
  • Manage responses constructively while maintaining strong working relationships.
  • Build confidence through practice and handle follow-up conversations effectively.

Course Reviews

Effective communication

Very engaging, Mary has a wide range of experience that she uses to great effect

Charlie Cook
BRG
March 3, 2026

Communication with confidence

It was very beneficial, learnt new things which I am going to take in my role

Robin Maenzanise
Kings College London
June 10, 2026

Communication & Engagement training

Interesting, informative and useful. It has been a pleasure to participate in the course with Sally. She is clearly very well prepared and able to involve the participants without pressuring them

Angela
Panache Lingerie Ltd
April 24, 2026

Communication & Engagement

Really helpful it made you look at how you act without thinking how it can be perceived. Sally made everyone feel at ease and it was easy to open up.

Helen Harris
Panache Lingerie Ltd
April 22, 2026

Communicating with Confidence

Interactive and very useful. Olivia was very engaging with all of us which I really like it.

Brenda Roso
King’s College
June 10, 2026

Communicating with Confidence

Useful and very informative. Loved all the content in general.

Yara Viegas
King's College
August 18, 2026

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What types of training courses do you offer?

We offer a wide range of bespoke corporate training solutions across key areas such as leadership, management development, digital skills, workplace communication, customer experience, sales performance, project delivery, team development and professional skills. Each programme can be tailored to your organisation’s objectives, your people and the practical challenges they face at work.

Do you offer public courses?

No. Elliott Training does not currently offer public scheduled courses for individual delegates. We specialise in private corporate training courses delivered exclusively for organisations, teams and groups who require tailored training aligned to their business needs.

Are your courses bespoke?

Yes. Our courses can be tailored to your organisation, team and objectives. We can adapt the course content, examples, exercises, case studies and delivery style to reflect your sector, systems, processes and workplace priorities.

Can you create a bespoke course from scratch?

Yes. If you require a course that is not listed on our website, we can design a bespoke training programme around your specific requirements. This is ideal for internal projects, new systems, company initiatives, role-specific development or specialist skills training.

How long are your training courses?

Course length depends on the subject, objectives and level of detail required. We can deliver bite-size sessions, half-day workshops, full-day courses, multi-day programmes or larger training projects across multiple cohorts.

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