About This Course

This practical two-day Introduction to Management Skills course helps new and developing managers build the confidence and skills needed to lead others effectively. Participants will explore the role of a manager, communication, delegation, motivation, meetings, conflict and different management styles, with plenty of opportunities to apply their learning through discussions, role-plays and practical activities.

Course Outline

The course covers the essential skills and behaviours needed to manage people successfully, with practical opportunities to apply each area to real workplace situations.

  • The Role of the Manager – Understand the responsibilities of a manager, the management process and the difference between leadership and management.
  • Communication & Assertiveness – Communicate clearly, understand the impact of your personal style and handle workplace situations positively and assertively.
  • Motivation, Leadership & Delegation – Motivate employees, adapt your management style and delegate tasks effectively to improve team performance.
  • Meetings, Time & Stress Management – Facilitate productive meetings, manage priorities and respond more effectively to workplace pressure.
  • Conflict, Discipline & Change – Manage difficult situations, workplace conflict, disciplinary issues and organisational change with greater confidence.

Who should attend

This course is ideal for newly appointed line managers, aspiring managers and existing managers who would benefit from strengthening their core management skills. It is particularly suitable for those looking to build confidence in leading teams, managing performance and handling day-to-day people challenges.

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Learning Outcomes

  • Understand the manager’s role and the responsibilities that come with it.
  • Communicate more effectively using clear and assertive techniques.
  • Manage people confidently across a range of workplace situations.
  • Delegate and motivate successfully to improve team performance.
  • Adapt their management style to different people and circumstances.

Course Reviews

Mentor and coaching

Inspirational and engaging. Matt is a fantastic trainer who ensured we were all included and felt part of the course. He gave us some fantastic tools to use in our mentoring journey and hopefully we will see him again soon.

Miranda Clegg
Cemex
May 11, 2026

Giving and Receiving feedback

Informative and engaging. She was very engaging and enthusiastic. Lots of activities.

Charlotte Griffiths
BRG
January 27, 2026

Giving and Receiving Feedback

Very clear, engaging and well produced. Had a breadth of experience across a wide range of industries and applied this knowledge really well with lots of examples

Charlie Cook
BRG
January 27, 2026

Emotional intelligence

Very interactive and enjoyable. Sandra was an excellent guide through the subject matter, thankyou

Mark helf
Omya
May 27, 2026

Emotional intelligence

Really informative and provoked me to think and reflect. Amazing training from Mary - she was very informative

Emily Andrews
UWL SU
June 25, 2026

Emotional Intelligence

It was eye opening. There are so many things we do as individuals that affects other people and the course opened our eyes to them. The activities outside was great, getting us to move around and work in groups kept the course lively and interactive.

Abdul
UWL SU
June 25, 2026

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Check Our FAQs

What types of training courses do you offer?

We offer a wide range of bespoke corporate training solutions across key areas such as leadership, management development, digital skills, workplace communication, customer experience, sales performance, project delivery, team development and professional skills. Each programme can be tailored to your organisation’s objectives, your people and the practical challenges they face at work.

Do you offer public courses?

No. Elliott Training does not currently offer public scheduled courses for individual delegates. We specialise in private corporate training courses delivered exclusively for organisations, teams and groups who require tailored training aligned to their business needs.

Are your courses bespoke?

Yes. Our courses can be tailored to your organisation, team and objectives. We can adapt the course content, examples, exercises, case studies and delivery style to reflect your sector, systems, processes and workplace priorities.

Can you create a bespoke course from scratch?

Yes. If you require a course that is not listed on our website, we can design a bespoke training programme around your specific requirements. This is ideal for internal projects, new systems, company initiatives, role-specific development or specialist skills training.

How long are your training courses?

Course length depends on the subject, objectives and level of detail required. We can deliver bite-size sessions, half-day workshops, full-day courses, multi-day programmes or larger training projects across multiple cohorts.

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