About This Course

Delivering difficult news is never easy but avoiding it isn’t the solution. This course equips emerging and established leaders, managers with direct or indirect reports, and anyone looking to provide constructive feedback with practical tools and techniques to communicate clearly and confidently while maintaining and strengthening relationships. Whether it’s sharing organisational changes with a team or providing performance feedback to an individual, participants will learn how to get their message across effectively and professionally.

Course Outline

During this course, participants will develop the confidence and skills to handle difficult conversations, deliver feedback effectively, and communicate with clarity and professionalism.

  • The Importance of Courageous Conversations – Understand why addressing difficult topics is essential for team performance and organisational success.
  • Building Confidence in Conversations – Develop self-assurance using body language, voice, and communication techniques to convey clarity and credibility.
  • Understanding Motivations and Perspectives – Explore different viewpoints and understand what drives behaviour to support fair and balanced discussions.
  • Delivering Difficult Messages Effectively – Learn techniques to communicate challenging messages while maintaining trust and respect
  • Giving Constructive Feedback – Use structured models such as E2C2 to deliver clear, actionable feedback that improves performance.
  • Managing Emotions and Conflict – Develop skills to manage emotions, respond calmly, and balance individual and organisational needs.
  • Practical Techniques and Phrasing – Learn effective language, questions, and strategies to guide professional and confident conversations.
  • Applying Skills in the Workplace – Practise applying techniques to real scenarios to build confidence and immediate impact.

Who Should Attend

This course is ideal for managers, team leaders, and professionals who need to handle difficult conversations, provide feedback, and communicate effectively in challenging situations. It is particularly valuable for those responsible for managing performance, delivering change, or leading teams.

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Learning Outcomes

  • Deliver feedback clearly and effectively while strengthening professional relationships.
  • Communicate messages with clarity and impact to ensure understanding and action.
  • Assess team performance objectively and provide constructive guidance where needed.
  • Lead challenging conversations confidently with professionalism and control.
  • Foster a supportive and trusting environment where feedback is received positively

Course Reviews

Effective communication

Very engaging, Mary has a wide range of experience that she uses to great effect

Charlie Cook
BRG
March 3, 2026

Communication with confidence

It was very beneficial, learnt new things which I am going to take in my role

Robin Maenzanise
Kings College London
June 10, 2026

Communication & Engagement training

Interesting, informative and useful. It has been a pleasure to participate in the course with Sally. She is clearly very well prepared and able to involve the participants without pressuring them

Angela
Panache Lingerie Ltd
April 24, 2026

Communication & Engagement

Really helpful it made you look at how you act without thinking how it can be perceived. Sally made everyone feel at ease and it was easy to open up.

Helen Harris
Panache Lingerie Ltd
April 22, 2026

Communicating with Confidence

Interactive and very useful. Olivia was very engaging with all of us which I really like it.

Brenda Roso
King’s College
June 10, 2026

Communicating with Confidence

Useful and very informative. Loved all the content in general.

Yara Viegas
King's College
August 18, 2026

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Check Our FAQs

What types of training courses do you offer?

We offer a wide range of bespoke corporate training solutions across key areas such as leadership, management development, digital skills, workplace communication, customer experience, sales performance, project delivery, team development and professional skills. Each programme can be tailored to your organisation’s objectives, your people and the practical challenges they face at work.

Do you offer public courses?

No. Elliott Training does not currently offer public scheduled courses for individual delegates. We specialise in private corporate training courses delivered exclusively for organisations, teams and groups who require tailored training aligned to their business needs.

Are your courses bespoke?

Yes. Our courses can be tailored to your organisation, team and objectives. We can adapt the course content, examples, exercises, case studies and delivery style to reflect your sector, systems, processes and workplace priorities.

Can you create a bespoke course from scratch?

Yes. If you require a course that is not listed on our website, we can design a bespoke training programme around your specific requirements. This is ideal for internal projects, new systems, company initiatives, role-specific development or specialist skills training.

How long are your training courses?

Course length depends on the subject, objectives and level of detail required. We can deliver bite-size sessions, half-day workshops, full-day courses, multi-day programmes or larger training projects across multiple cohorts.

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