Feedback is a crucial business skill. Without feedback, individuals and teams may remain unaware of the value they add to an organization, what they do well (so that they can do more of it) and what they need to change in order to perform to a higher level within their roles. This can lead to low motivation, disengagement, average performance levels and an escalation of issues that could have been ‘nipped in the bud’ if only a straight conversation had taken place early on.
Having said that, giving feedback – both positive and developmental – can be challenging. Some people find it challenging to deliver positive feedback in a way that comes across as authentic and may therefore disregard it as being of little value. Others are concerned about the potential reaction they might receive when delivering developmental feedback, and the difficult conversation that might ensue. Without training in this skill, people can feel unsure of how to word their feedback in a way that makes it more likely it will be taken on board, and most importantly, acted upon.
But when delivered with competence and confidence, even the most difficult of feedback conversations can have a hugely positive impact on motivation and performance. This course will enable participants to develop the competence and confidence that will enable them to deliver fabulous feedback, no matter what the situation!
Who will the course benefit?
Anyone whose role requires them to deliver feedback on performance, skills, behaviour and/or atttitude.
Anyone who is looking to move to a role that will invlove feedback conversations
- Course opening, introductions and objectives
- Participants complete an experiential exercise which allows them to experience, in practice, the importance of feedback and the implications when feedback is not given
- Why is feedback crucial? Considering the previous exercise, and their own experiences, participants discuss the reasons why feedback is an essential business skill and the implications when there is no feedback, or feedback is delivered poorly
- Feedback fears, challenges, barriers and how to overcome them
- What constitutes effective feedback and what needs to be in place in order to ensure that feedback has the desired effect?
- Participants explore the difference between behaviour and identity and why the separation of the two is fundamental when delivering challenging feedback
- Participants are introduced to the feedback model and practice this approach using their own, ‘real world’ situations and conversations that they will be having in reality when they return to work
- Dealing with reactions – participants explore what might cause the reactions that sometimes arise during feedback conversations and how to handle them
- Participants are then presented with a number of different, potentially difficult, reactions, and practice handling them, with coaching and support (These can be based on contexts and situations that fit with the organisation in which the course is being delivered so that they reflect the reality of the world in which participants work)
- Where do you go from feedback? Participants practice handling the conversations that follow on from the initial feedback and how to conclude these in a way that ensures clarity, motivation and action
- Review, key learning and action planning.
By the end of the day delegates will:
- Understand why feedback is a crucial business skill
- Explore and overcome the potential barriers to delivering feedback well
- Be clear about the essential components of high impact feedback
- Use a straightforward but high impact approach for delivering both positive and developmental feedback
- Understand how to deliver feedback in a way that sorts out the situation and leaves the individual ‘intact’
- Understand potential reactions to feedback – what might cause them and how to handle them
- Practice delivering positive and developmental feedback in a number of different contexts
- Practice handling different reactions to feedback
- Practice handling the conversations that the initial feedback may result in
If you would like to book onto a course or find out more information please fill out our contact form or call us on 01454 203 355.