Search our courses

Meet our team

Sarah Elliott

Sarah Elliott has been working in the Training Industry for over 20 years. She brings an infectious enthusiasm for both account-managing clients and hands-on delivery of specific Microsoft Office Training courses. Sarah’s background in IT helps enormously, as she is able to advise clients of the best route to take when designing courses to ensure maximum effect.

After graduating with a degree in Maths and IT, Sarah gained her extensive experience working as a Training Manager for The Civil Aviation Authority. Elliott Training was developed in 1996, and since then Sarah has worked with a wide variety of companies, developing and nurturing client relationships. Her forté is to listen, advise and then deliver an exceptional training experience.

“Training is an essential part of an individual’s career path, and with the right training a huge difference can be made to a working day. My passion is to develop inspirational, fun and energising courses that make an impact. I love working with delegates who are focused on the programme objectives, up for a challenge, have a sense of humour, and really want to learn and progress their own abilities.”

Hayley Wheeler

Hayley serves as the invaluable Training Administrator at our Elliott Training, playing a pivotal role in ensuring the smooth functioning of our training programs. With over seven years of dedicated service, Hayley has become an integral and enthusiastic member of our team.

Her responsibilities are diverse and encompass various aspects of the training process. One of her key roles involves handling the logistics of our training courses. This includes liaising with clients to book courses, a task that demands meticulous planning and coordination. Hayley is adept at sending comprehensive joining instructions to participants, ensuring that they are well-prepared for their training sessions.

Communication is a cornerstone of Hayley’s role, extending beyond client interactions to encompass engagement with our trainers. She facilitates effective communication channels, ensuring that trainers are well-informed and equipped for their sessions. Additionally, Hayley serves as a point of contact for any queries that may arise, demonstrating her commitment to providing excellent customer service.

Beyond her professional contributions, Hayley is known for her infectious positivity. Her ever-present smile reflects her enthusiasm for her work and dedication to the team. Outside of the office, she enjoys walking, socialising with friends, and indulging in craft activities. These interests contribute to her well-rounded personality and enhance the positive atmosphere within the workplace.

In summary, Hayley’s multifaceted role as Training Administrator involves her in the entire training lifecycle, from client interactions to trainer communication, query resolution, and financial management. Her seven-year tenure stands testament to her commitment and expertise, making her an invaluable asset to Elliott Training.

Claire Elston

A University educated, CIPD qualified individual with a unique ability to analyse a situation and make sound judgement. Extensive HR knowledge and experience allows Claire to thrive in environments where great people, organisational and problem solving skills are required.

Strong communication and management skills allows Claire to confidently speak at different levels depending on the individual, that is both credible and easy to understand. Highly effective at developing and implementing systems and processes smoothly and with little guidance.

Claire specialises in talent, senior leadership development, and working with businesses on their HR strategy and implementation of appraisal and performance management processes, including introduction of role competencies and behaviours.  Claire is CIPD level 7 qualified chartered MCIPD and an ILM Level 7 Executive Coaching and Mentoring.


Justin is extremely passionate about learning, and is ready, and able to prove its effectiveness in any organisation!  A strong communicator, with structural, social, and conceptual preferences, underpinned by an expressive and assertive style, with the ability to flex to any situation.

Whether a cooking class in Vietnam, trekking through the northern hills of Thailand, or bungee jumping from South Africa’s highest bridge, Justin loves to challenge himself through adventure and travel.  He has run seven marathons, and always tempted by an 8th!  He loves cooking for friends, and enjoys even more watching it disappear in a fraction of the time it took to curate!  As a father of two, priority has shifted to integrating the best job in the world with everything else he wishes to achieve as a professional!

Justin has worked in the hospitality industry for many years and has been responsible for leading the learning experience for Hotel and Corporate Team members across Europe, Middle East and Africa.  He has created and delivered Management Development Programmes, including the launch for a 3-tier Centre of Excellence Store Manager development programme.

Bronwyn Crawford

Bronwyn is a versatile leadership and HR consultant who builds committed relationships with clients. Since 2013, she has helped organisations large and small and adapt and improve via change.

  • Overseeing and leading change management projects. Engaging with employees to maximise participation and effectiveness. Guiding the communication and perception of employees.  Minimising employee resistance to change and protecting the wellbeing of the business.
  • Ensuring project goals are met and executed. Mentoring, supporting and empowering those in leadership positions. As well as reporting to stakeholders and identifying ways to measure return on investment, she helps organisations celebrate the milestones met along the path to retain motivation and momentum across the team. Concentrating on employee development, behavioural and culture change through training and identifying any recruitment requirements.

Bronwyn works best with motivated individuals who want to inspire others and make a difference.  She supports clients through change and growth by advising, training and motivating them and their teams to achieve powerful results in their businesses. She focuses on approaches that bring results and can  facilitate sessions on the development of strategies and planning.

Corporate in-house training on topics including, not limited to:

  • Embracing Diversity
  • Time Management
  • Change Management
  • Leadership Skills on Employee Engagement, Recognition and Retention
  • Corporate Culture
  • Conflict Management

Tony Barrett

I have been an IT trainer for many years and have experience of delivering Microsoft Office training, including Power BI, to a wide range of organisations. I combine my empathetic approach, ability to build a rapport and high level of technical knowledge to deliver engaging, interactive and above all, productive training.


I have a strong flair for helping learners find answers for themselves, and have proved to be resilient, patient, fair and respectful in all dealings with them, often under highly challenging circumstances. I have achieved some excellent results which have made a significant contribution to learners’ self-esteem and future employment prospects.


Jorge is an experienced, dynamic and progressive IT Trainer with 20+ years experience in retail and service environments, including automotive, education and travel sectors. A certified specialist with industry experience in designing and delivering bespoke, blended, and engaging digital learning solutions across all levels and formats.  Jorge specialises in Excel, Word, PowerPoint, Power BI and all the Microsoft Office products

Personal Skills
Excellent interpersonal skills
Positive mindset
Excellent verbal/written communication
Teamwork mindset
Ability to work independently
Resourceful/problem solver
Meticulous attention to detail
Keen learner

Sally Strong

Meet Sally, our remarkable Soft Skills Superstar! Engaging, approachable, and results-oriented, she’s the go-to trainer and performance coach for individuals and organisations seeking increased productivity and job satisfaction. With outstanding interpersonal and communication skills, Sally can build rapid rapport, integrating business experience, coaching skills, and psychological methodology to deliver the ultimate learner experience.

Sally’s key skills include building and managing excellent client relationships, designing and delivering bespoke learning interventions and workshops, facilitating strategic awaydays and teambuilding events, and providing one-to-one executive coaching, mentoring and mediation. She also designs and delivers leadership and change programmes to staff at all managerial grades, and is a team leader responsible for delivering corporate training, induction, and a range of interpersonal skills training.

Sally’s expertise extends to delivering coaching workshops to senior managers, designing and delivering ILM modules to staff at all managerial grades, and delivering customer experience programmes. Sally is the go-to trainer for anyone looking to achieve their full potential.

Key Skills

  • Responsible for building and managing excellent client relationships
  • Design, delivery and evaluation of a range of bespoke earning interventions and workshops
  • Facilitation of strategic awaydays, teambuilding events and client project meetings
  • One to one executive coaching, mentoring and mediation
  • Design, delivery and evaluation of leadership and change programmes to staff at all managerial grades
  • Team leader responsible for the day-to-day design, delivery and evaluation of corporate training, induction, diversity, bullying & harassment, recruitment & promotion interviewing skills, facilitation skills, train the trainer and a range of interpersonal skills training
  • Design and delivery of ILM modules to staff at all managerial grades
  • Delivery of coaching workshops to senior managers
  • Design and Delivery of Customer Experience Programmes

Leanne Flower

Leanne has a breadth of experience in sectors including automotive, engineering, banking, and the pharmaceutical industry.  She specialises in training and coaching leaders, managers and developing executives from both public and private sectors, working at all levels including Board Directors.  Leanne holds a BA Hons in Business Studies, a post-graduate diploma in marketing, is a qualified business coach and trainer, a member of the CIPD, an experienced lecturer and HR/People Development Manager.


Emma is passionate about projects! Projects build and grow businesses, solve problems and create success!

Emma encourages people to engage with project tools and concepts that can have an immediate impact on their success. Project management is quite simply best practice condensed into an easy to use approach.

Emma began her own journey in project management by learning project and programme management, while working on an ambitious and successful programme 17 years ago – and she’s never looked back! Delivering projects and training project management in the motor trade, construction, manufacturing, finance, technology, medical and charity sectors.

Specialties: on the job and practical project and programme management training, PRINCE2 training, project start up and strategy development workshops, MS Project workshops, project delivery and support.

Nina Goldsworthy-Griffiths

Nina specialises in creating purposeful learning solutions for organisational and people change, for business growth and customer engagement. Nina draws on 20 years’ experience in a broad range of diverse business sectors such as Loss Adjusting, Construction, Manufacturing, Rail, Road, Water, Energy, Local Authorities, Hospitality and Retail.

An experienced leadership trainer, coach, mentor, facilitator, assessor and verifier.  Managing the quality process of funded and formal qualifications.

Nina develops and maintained strong working relationships with key stakeholders and decision makers in the full spectrum of business activity from FTSE 100 to SME’s; these relationships ensure that business strategies succeed and ensures employees feel “Valued, Supported and Engaged”.

As a licensed Insights Discovery® Practitioner, Nina uses a simple and accessible “four colour model” to understand an individual’s unique behavioural profile. Through such an understanding comes a deep insight into self and colleagues, focusing on preferences and behaviours.


This will enable organisations to:

  • Adapt and connect with others to create strong and effective relationships
  • Develop your interpersonal skills and so improve your communication
  • Create better personal and professional relationships
  • Increasing communication and customer performance


Area of expertise

  • Insights Discovery® Practitioner.
  • Experienced facilitator, trainer, coach and mentor in the full range of Leadership and Management skills.
  • Customer Service, improving the experience and satisfaction of customers.
  • Creating bespoke training programmes that incorporate organisational strategies, values and objectives.
  • Quality management of formal and funded qualifications.
  • Organisational Development.



BA(Hons) in Training and Educations
Certificate in Education(PGCE)
Insights Discovery Practitioner
Coaching level 5
Business and Finance HND/HNC
Customer Service NVQ level three
Brain Friendly Learning course
Basic Skills 9282
Assessor and Verifier awards

Lousie Profile Image

Louise Hemming

Louise is a highly motivated, business focused, HR & Development professional. She is a leadership coach and team facilitator. Louise has experience in designing and deploying talent & learning development programmes, organisational development, talent succession, strategic planning, acquisition integration, project management and external consultant liaison. Her key skills include networking to influence change, project management and highly organised, proven innovative and commercial abilities, communication and marketing. In the last 10 years Louise has been Head of Learning & Development at Endsleigh Insurance Ltd, Learning and Management Development Manager at Midas Group and Principal of Academy at Supporta PLC.

  • Myers Briggs, NLP and Motivational Maps Practitioner
  • Business Coach – Coaching Academy
  • Leadership Effective Analysis – licensed practitioner
  • Experienced Facilitator & Trainer in full range of management & leadership skills
  • Group Training Techniques, Stonebow Training
  • Advanced Food Hygiene, Microsoft suite, Internet
  • Continue to act as mentor to a number of colleagues

Steve Bayliss

A professional development and training consultant with well-developed communication, facilitation and presentation skills, having the benefit of a broad range of experience in designing and delivering development programmes at all levels across a wide range of industries. Able to work on own initiative or as part of a team, strong inter-personal skills and is friendly and approachable with a passion for supporting measurable business improvements in people and performance. Strong analytically and applies sound judgement to decision making. An effective team and individual coach and experienced in assessment / development centres.


  • TESOL Trinity College (University of Wolverhampton)
  • NVQ Level 5 Training Strategy
  • Psychometric testing
    • OPQ Level B
    • SHL Occupational Testing
    • SHL Test Administration
    • Criterion Level B
    • Emotional Intelligence (Previsor)
  • Certificate in Personal Coaching
  • MAP Assessor (Management Assessment of Proficiency) Licensed Accreditation
  • NVQ Level 4 Training and Development
  • NVQ Assessor Awards and D32 and D33
  • NVQ Internal Verifier D34
  • BTEC National Certificate
  • Welcome Host Award for Customer Service Excellence
  • Institute of Leadership and Management / City and Guilds Approved Centre
  • Hi-Tec Training in Design, Delivery and Evaluation
  • Nine Factors Accredited Consultant
  • OPITO Approved Assessor for Gas and Oil
  • Chartered Institute of Banking in Accounts and Law Related to Banking
  • West Midlands International Trade Awards Finalist 2006

Key Responsibilities / Achievements:

  • Managed and delivered ILM Award, Certificate and Diploma Programmes from Level 2 to Level 5 to a variety of clients, including Alcoa Fastening Systems, Severnside Housing, Fruit of the Loom, Infotec, KPO (Kazakhstan) and through distance learning in Taiwan
  • Design, development and delivery of management skills development and staff development programmes, including Shropshire Council, Bullock Construction, Ricoh, Sandwell Borough Council and Cap Gemini
  • Management and People Portal trainer for Shropshire Chamber of Commerce
  • Executive coaching up to senior management level at Wolverhampton Council & Shropshire Council
  • Graduate development recruitment, assessment and development programmes including Severn Trent Water, Santander, Balfour Beatty, Cofely, TSB Bank
  • Implementing a Customer Excellence Programme for Innasol UK working with Rowland Company, Austria
  • Outplacement programmes with Royal Mail regarding mail centres and delivery office units
  • Motor industry assessment, project activity and training course delivery including VW, Audi, Citroen, Peugeot, Bentley, Nissan, SEAT and Skoda
  • Supporting assessment centres for Santander, Mark Group, Vodafone and E-on
  • Development of annual single day “away-day” development and team building events at Wrekin Housing Trust

John Pascall

John delivering hands-on training in MS Office applications (including VBA and SQL and Access, Excel, Word, Outlook, PowerPoint, Project all to Expert level), also consultancy/development/ problem-solving in MS Access and Excel. John has a huge amount of experience in developing Access databases from scratch, as well as upgrading existing databases in line with clients requirements.

Green Man Profile

Sara (South West)

Sara is a people development specialist and a real asset to Elliott Training. Her development career has been established within leading companies including British Airways, the Woolwich Building Society, Compaq Computers and Zurich Financial Services. She has held a variety of training roles from International Sales Trainer to Head of Learning & Development.

As an external consultant she has a proven track record of improving performance in over 80 leading UK and international organisations in most sectors including Financial Services, utilities, travel, retail, manufacturing, telco’s and the public sector.

She specialises in developing the customer experience, improving sales, coaching and leadership and has designed and delivered a wide variety of training programmes throughout the world. These have demonstrably improved performance for companies including; American Express, Barclays, Tui, RBS, Hampton Court Palace, Sage, Nationwide, Rolls-Royce, Orange, Qatar Airways, British Gas, British Airways, Toni & Guy, Virgin, Emirates and Pfizer.

She communicates exceptionally well and influences at all levels of the organisation taking into account all levels of experience, attitude and ability, identifying the best that each person has to offer and inspiring them to develop their performance.

Key Skills

Sara has a wealth of experience in design, delivery, evaluation and consultancy in improving performance in sales, service, management & leadership including:

  • Managing effectively in sales and service environments, in contact centres
  • Foundation to executive coaching skills
  • Understanding behaviour & personality types
  • Foundation to advanced communication skills
  • Performance management
  • Handling challenging conversations
  • Assertiveness
  • Counseling Skills
  • Management skills including appraisals, creating the motivational climate, building teams, communication skills, delegation, personal impact and presence.
  • Developing the customer experience
  • Sales Training – foundation & advanced account management & business development
  • B2B & B2C Sales
  • Sales & Service Coaching
  • Executive Coaching


“I attended this programme under duress and feeling skeptical; I leave enlightened and motivated”

“Brilliant course, brilliant trainer thank you”

Green Man Profile

Duncan (SharePoint Specialist, Nationally)

Duncan qualified in 1987 as a civil engineer, and in 1994 as a project manager. He spent 9 years in the construction industry in various parts of Africa working on projects ranging from high rise buildings to bridges. He worked for Grinaker Construction – an international construction company – and during this period he was promoted from site engineer to branch manager, ultimately being responsible for up to 15 projects at a time.

He has spent the last 11 years training and consulting on Project Management, Project Server and SharePoint Server to many companies; assisting companies to define and streamline their internal project management processes and then setting up project management systems to manage these processes.

Duncan believes that by combining consultancy with training he can present a more accurate view of how the products can be used by organizations to streamline processes.

Duncan has also presented seminars – on behalf of Microsoft Gold Partners – to business owners indicating how new technology can be used to make their businesses more streamlined, and how they can get the most out of the technology they have bought.

EPM and SharePoint projects

Below is an indication of some of the Project Server and SharePoint Server environments Duncan has worked on.

  1. BT DUBLIN – Project Server

    A full design, installation, configuration and training roll-out; for a design department (50 people) within BT, with the option to expand across multiple departments in the future (up to 200) without having to do a complete reconfiguration.

    All information needed for the project was gathered in discussion with managers in the company; and then summarized in a project document following the Microsoft Solutions Framework methodology.

  2. CDS Group

    SharePoint and Project Server installation, customisation and training.

  3. Merthyr Tidfill College

    SharePoint 2010\InfoPath consultancy, configuration and support.

Green Man Profile

Sandy (London, South East)

Sandy is an experienced trainer with many years of training starting in 1990. She ran her own business in South Africa for 6 years working in many different areas, from Corporate Companies to Colleges helping learners to develop their skills from introduction levels to advanced levels in IT. Sandy has now been living and working in the UK for 11 years, she presents herself very professionally and always delivers an exceptional course.

Sandy has the amazing ability to adapt her training to suit the total Beginner or Advanced User on a course – either on a one to one basis, training at executive level or in groups from 6 to 20.


“They had a totally fantastic and productive day – they loved the training. We are having a think about how we can use you again, thanks so much. Please pass on my personal thanks to Sandy who was flexible and immensely helpful”

Areas of expertise

Excel, Access, Word, PowerPoint, Outlook, Visio, Publisher, Bespoke IT Systems

Green Man Profile

Sara (North)

A versatile and highly experienced training professional holding a wide range of qualifications from a Teaching PGCE to IT qualifications to include the Institute of IT Training’s e-Tutor Certificate and being a Microsoft MOUS Master Instructor. Additionally, Sarah has the ability to speak German fluently and French to a working level. Prestigious clients have included ICI, Iceland Foods, Dounreay Power Station, The Rullion Group, The University of Wales, York NHS Trust and The Planning Inspectorate.

Sarah has huge experience in working with and developing an e-Learning strategy within the NHS. She loves working with teams to help review the IT Training provision within organisations and helping manage a blending learning project to including Training and E-Learning – her skills in this area are invaluable.


“The course was very well portrayed and it became obvious that Sara knew the subjects she was teaching ‘inside out’ and felt very strongly about the subjects. Overall, I think it was a very beneficial course, which needs to be delivered to the higher ranks as well as the lower ranks. Thanks.”

Areas of expertise

Excel, Access, Word, PowerPoint, Outlook, Training Needs Analysis, management of e-Learning development projects