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The Most Useful Shortcuts In Microsoft Excel

There are lots of reasons to use Microsoft Excel for your business.  Being an industry leader filled with high-quality features, part of a great package of software and integrating with many other software solutions are just a few.  But when it comes to using Excel, one of the best parts about it are the shortcuts. … Continued

How To Get Started With Microsoft Publisher

Microsoft Publisher is one of the pieces of software within Microsoft’s Office suite that is used to create a range of professional documents.  It can create newsletters, postcards, flyers and brochures with a range of ready-made templates and the ability to customise them to match with your business branding. Publisher is an easier to use … Continued

An In-Depth Look At Our Excel Courses

There are many different spreadsheet software options available but one of the oldest and definitely the most widely used is Microsoft Excel.  Used by businesses around the world, it allows the effortless collection of data, creating charts and helping people run their business more efficiently.  Having the right skills with Excel can be a key … Continued

Microsoft SharePoint Explained

There’s no doubt that most of us will have used some of Microsoft’s software in our daily working lives.  Word and Excel, Outlook, these are all popular pieces of software that help us complete a range of business tasks.  But what about SharePoint?  What is this Microsoft tool and what can it do? What is … Continued

How important is training in Microsoft Office?

How important is training in Microsoft Office? Whether you are considering training for yourself to advance your skillset or for your employees, one popular area is training in Microsoft Office. This popular suite of products has been the industry standard for word processing and spreadsheets for many years and it is very possible to learn … Continued

Customer Service Skills that Every Employee Should Have

Customer service is at the heart of almost every type of business. Whether you are a shop selling products, a services business or even an online business, dealing with customers is a key part of the job. That means you need to ensure your staff have the skills required to do the job, regardless of … Continued

How to Deal with Difficult Customers on the Phone

Dealing with an unhappy customer is difficult in any situation but when you are on the phone, it can be even harder. There’s no body language to help you understand what’s really going on and it can be challenging to diffuse the situation. That’s why training on how to handle those tricky phone conversations is … Continued

6 Excel formulas you should know

If there’s one thing you need to know to get the most out of Excel, it’s formulas. These are commands that tell the software to do a huge range of different things and can make significant time and efficiency savings once you master them. Index Match Index Match can be used as an alternative to … Continued