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How to Deal with Difficult Customers on the Phone

Dealing with an unhappy customer is difficult in any situation but when you are on the phone, it can be even harder. There’s no body language to help you understand what’s really going on and it can be challenging to diffuse the situation. That’s why training on how to handle those tricky phone conversations is … Continued

6 Excel formulas you should know

If there’s one thing you need to know to get the most out of Excel, it’s formulas. These are commands that tell the software to do a huge range of different things and can make significant time and efficiency savings once you master them. Index Match Index Match can be used as an alternative to … Continued

The Most Useful Excel Tricks for Beginners

Microsoft Excel can seem complicated. There are all these functions and formulas, boxes and options and when you just want to make a simple business account spreadsheet, it can seem like too much. The key is to focus on the most useful Excel tricks for beginners and master them to feel more at home on … Continued

Who would benefit from Leadership Training?

Retaining top talent can be one of the most important factors in contributing to a successful business. There are several factors which are involved in retaining employees. Equally, there are several factors which lead to people leaving a business. One of the top reasons that people leave a job is a problem with their manager … Continued

How to properly analyse Microsoft Excel data

Excel is the most popular spreadsheet software available and is part of the Microsoft Office package.  It is ideally used to store a range of data and to easily analyse it and pull out relevant information.  One of the key skills to learn when using Excel is how to properly analyse this data to get … Continued

How to become a better leader in the work place

Becoming a better leader is always a difficult proposition – different people and industries will have a different definition of what being a better leader is.  For some it is about achieving results, for others, it is about staff management.  But there are tips on how to become a better leader that will work across … Continued

How can Microsoft Excel save your business time?

Excel is the leading spreadsheet software option for businesses around the globe and is a key part of Microsoft’s impressive family of client software, server software and services known as Microsoft Office. For businesses, Excel has cemented its position as the go-to software for many different jobs ranging from the intricacies of using formulas and … Continued

How customer service training can help your small business

No matter what the size of your business, customer service training will help your employees to be strong ambassadors of your brand. It’s vital that all your staff know how to build relationships with customers, answer queries succinctly and handle complaints appropriately. For the smaller business especially, it’s more important than ever to provide a … Continued

Who can benefit from Excel training?

Microsoft Excel gives people a platform to organise large amounts of data, so they can be viewed, interpreted and analysed easily. Though it can be used in more technical jobs such as administration, in today’s world, even having a basic understanding of Excel will help you in most industries regardless of their size. With this … Continued

Customer Service Training for Managers

Managers play a big part in every business, particularly when it comes to understanding customer needs. Employees and managers need customer service training, so they can gain more confidence when engaging with consumers. But how does customer service training for managers help a business? Let’s start by looking at what customer service training involves and … Continued