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How to become a better leader in the work place

Becoming a better leader is always a difficult proposition – different people and industries will have a different definition of what being a better leader is.  For some it is about achieving results, for others, it is about staff management.  But there are tips on how to become a better leader that will work across … Continued

How can Microsoft Excel save your business time

Excel is the leading spreadsheet software option for businesses around the globe and is a key part of Microsoft’s impressive family of client software, server software and services known as Microsoft Office. For businesses, Excel has cemented its position as the go-to software for many different jobs ranging from the intricacies of using formulas and … Continued

How customer service training can help your small business

No matter what the size of your business, customer service training will help your employees to be strong ambassadors of your brand. It’s vital that all your staff know how to build relationships with customers, answer queries succinctly and handle complaints appropriately. For the smaller business especially, it’s more important than ever to provide a … Continued

Who can benefit from Excel training?

Microsoft Excel gives people a platform to organise large amounts of data, so they can be viewed, interpreted and analysed easily. Though it can be used in more technical jobs such as administration, in today’s world, even having a basic understanding of Excel will help you in most industries regardless of their size. With this … Continued

Customer Service Training for Managers?

Managers play a big part in every business, particularly when it comes to understanding customer needs. Employees and managers need customer service training, so they can gain more confidence when engaging with consumers. But how does customer service training for managers help a business? Let’s start by looking at what customer service training involves and … Continued

5 Things you didn’t know about Excel

Microsoft Excel is a crucial tool for a lot of people, helping them with calculations or working with large amounts of data. But have you ever wondered if there are any secret features to Microsoft Excel? From adding shortcuts to quicken ways to process large amounts of data, here are 5 things you didn’t know … Continued

How Will Leadership Training Help My Business

It is important to invest in your colleagues by giving them the relevant training to do their job. As a result, it will make your employees feel satisfaction in what they do and reassurance that they are taking the right steps in their workplace. Here are several ways in which leadership training can enrich your … Continued

Who needs customer service training?

In an establishment based around customer service, it is vital that all employees undergo a basic level of training to enhance their knowledge of the job and role within that company. Improving your customer relationships is an essential way of developing a business which has a strong retention of consumers and is perceived to be … Continued

How to implement a customer service training program

Implementing a new customer service program is a difficult thing. In a competitive market, it is vital to have a clear understanding of your businesses’ motives and that the consumer recognizes that they are at the heart of every step of the decision process to make that their customer experience as streamlined as possible. Customers … Continued

The most common misconceptions about Excel

Initially released in 1987, Excel quickly emerged as a staple of all office and professional environments to record and analyze data, trends and patterns. Often seen for solely business and financial purposes, to some Excel has a reputation of being difficult to perfect, or even old-fashioned. Here are several of the most common misconceptions of … Continued