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Microsoft SharePoint Explained

There’s no doubt that most of us will have used some of Microsoft’s software in our daily working lives.  Word and Excel, Outlook, these are all popular pieces of software that help us complete a range of business tasks.  But what about SharePoint?  What is this Microsoft tool and what can it do? What is … Continued

How important is training in Microsoft Office?

How important is training in Microsoft Office? Whether you are considering training for yourself to advance your skillset or for your employees, one popular area is training in Microsoft Office. This popular suite of products has been the industry standard for word processing and spreadsheets for many years and it is very possible to learn … Continued

Customer Service Skills that Every Employee Should Have

Customer service is at the heart of almost every type of business. Whether you are a shop selling products, a services business or even an online business, dealing with customers is a key part of the job. That means you need to ensure your staff have the skills required to do the job, regardless of … Continued

How to Deal with Difficult Customers on the Phone

Dealing with an unhappy customer is difficult in any situation but when you are on the phone, it can be even harder. There’s no body language to help you understand what’s really going on and it can be challenging to diffuse the situation. That’s why training on how to handle those tricky phone conversations is … Continued

6 Excel formulas you should know

If there’s one thing you need to know to get the most out of Excel, it’s formulas. These are commands that tell the software to do a huge range of different things and can make significant time and efficiency savings once you master them. Index Match Index Match can be used as an alternative to … Continued

The Most Useful Excel Tricks for Beginners

Microsoft Excel can seem complicated. There are all these functions and formulas, boxes and options and when you just want to make a simple business account spreadsheet, it can seem like too much. The key is to focus on the most useful Excel tricks for beginners and master them to feel more at home on … Continued

Who would benefit from Leadership Training?

Retaining top talent can be one of the most important factors in contributing to a successful business. There are several factors which are involved in retaining employees. Equally, there are several factors which lead to people leaving a business. One of the top reasons that people leave a job is a problem with their manager … Continued

How to properly analyse Microsoft Excel data

Excel is the most popular spreadsheet software available and is part of the Microsoft Office package.  It is ideally used to store a range of data and to easily analyse it and pull out relevant information.  One of the key skills to learn when using Excel is how to properly analyse this data to get … Continued

How to become a better leader in the work place

Becoming a better leader is always a difficult proposition – different people and industries will have a different definition of what being a better leader is.  For some it is about achieving results, for others, it is about staff management.  But there are tips on how to become a better leader that will work across … Continued