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Workshop duration

2 days


In today’s competitive environment, organisations are expecting their people to achieve more with less.  Many technically competent individuals are promoted into management roles because of their ability.  Often they need to spend less and less time doing what they are really good at, and more and more time managing people, sometimes with very little help with dealing with the additional challenges that a management role brings.

This two-day interactive and practical workshop will help participants develop the management and leadership skills required in their roles.  Those present will be encouraged to relate management theories and principles to their own working lives, and to prepare an action plan of what they plan to do differently as a result of the programme.

Participants will learn a great deal about themselves, as well as gaining some valuable insights into what makes other people tick!

This programme will enable those new to management, or those who have had little formal training, to develop their skills and to gain confidence in their roles.

Who will the course benefit?

This course is designed for managers who would like to understand more about what management involves, and how to get the best out of the people who report to them.

Course content

  • What is involved in effective management?
  • Action-centred leadership: How to balance the diverse demands of the management role – the task, the team and the individual
  • Effective Communication: An appreciation of what is involved in good communication. Techniques for building rapport face-to-face, over the phone and in writing.
  • Learning styles and the Learning Cycle: Honey and Mumford’s learning style questionnaire – an understanding of our own preferred style and that of others.
  • Setting objectives: Objectives that work for the organisation, the team and the individual
  • Management styles: How to adapt our approach to suit the situation
  • Motivation: An exploration of several motivational theories, and how to put them into practice. Some tips for managing those who are not currently performing.
  • Strength Deployment Inventory: An insight into our own motivational value system and that of others, including what happens when things are not going well
  • Giving effective feedback: Some tips and techniques for giving objective feedback
  • Delegation: What is involved in effective delegation, and how to choose the right person for the job.

Skills gained

  • Appreciate exactly what is involved in their management roles
  • Understand and balance the diverse demands of management
  • Communicate effectively face-to-face, over the phone and in writing
  • Recognise different learning styles and understand how best individuals with each style like to be managed
  • Set objectives for themselves and their teams
  • Appreciate the importance of flexibility, and adapt their approach to suit the situation
  • Apply some practical tools to engage and motivate their teams
  • Understand what makes different people tick
  • Give effective and objective feedback
  • Delegate with confidence