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Workshop duration

1 day


Mentoring is a unique skill that requires many different attributes that ensures it stands apart from coaching and managing performance.  There is a risk that this distance mentoring can touch into both coaching and performance management, and therefore we need make sure that the objectives and content of the workshop deliver exactly what is needed.

The workshop will include discussions, practical activities and facilitative sessions that ensure the Mentors come away feeling confident and not simply over-loaded with ideas.

Course objectives

In conjunction with the business, we see the objectives of this workshop being:

  • To design and deliver an interactive workshop that provides new Mentors with the practical skills, appropriate knowledge and confidence around how to be an effective Mentor
  • To explore what mentoring is and how they can make sure that both the Mentee and themselves get the most out of the relationship so that the business and the “customer” benefits
  • To explore the challenges and activities they may face from an existing Case Workers perspective so that they feel confident to support the new Trainees along the journey they will encounter
  • To know how to run and manage a mentoring relationship and be confident about the type and style of mentoring activities that best ensures a successful relationship
  • To be confident to handle people’s emotions and moods through support and mentoring, and know how to separate this from their own deliverables and expectations
  • To encourage the whole group of Mentors to form a support network for each other and learn how to structure that support in a practical and effective way.

Course content

  • Programme introduction
    Agreeing the focus of the workshop and how everyone will work together to achieve objectives for the day.
    Creating a positive, relaxed learning environment
  • Defining the mentoring role
    Clarifying expectations, describe what mentoring is / isn’t
    How to manage the boundaries – e.g. what is the line / relationship between mentor and line manager?
    Considering what issues / challenges mentors may need to address when supporting Trainee Case Workers
    Clarifying how the group feels and identify any particular areas of concern
  • Where are the participants starting from?
    What experience do participants have that will help them in their mentoring role?
    What is their style / approach when communicating with people? How may they need to change/adapt this to suit certain Trainees?
  • Mentoring framework
    Contracting in
    Managing the agenda
    Mentoring frequency
    Taking notes / recording sessions
  • Mentoring skills
    Preparing for a mentoring session
    Striking a suitable balance (listening / questioning / contributing)
    Listening / questioning / contributing skills
    Non-verbal communication
    Dealing with different mentee moods / types
    Mentoring over the phone
  • Mentoring practical
    Using mentoring in a supported environment
    Establishing what you need to work on to develop your mentoring skills
  • Peer Support Group
    Agree how the group will share learning and support each other’s development