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Workshop Duration

1 day workshop


This programme provides managers with a detailed understanding of the key emotional intelligence skills and competencies managers need to develop high performance teams and maximise business performance. It also helps to enhance employee engagement in a practical and sustainable manner as well as improve quality and effectiveness.

Who will the course benefit?

First Line Managers

Course Objectives

By the end of the session, delegates will have:

  • An understanding of human emotions
  • The ability to identify emotional needs and respond appropriately
  • Value for self- regard
  • Personal resilience and optimism
  • Developed tolerance, respect, patience, trust and understanding

Skills Gained

  • Tools for dealing with emotions
  • Effective listening skills
  • Dealing with emotional challenges
  • Managing workplace emotions
  • Action planning to change behaviours

If you would like to book onto a course or find out more information please fill out our contact form or call us on 01454 203 355.