Workshop Duration
2 day course for up to 10 participants with one trainer
Course Objectives
By the end of the course participants will be able to:
- The sales success formula: key elements for successful sales effort
- Organisational structures: a tuff approach for appropriate value propositions
- Mediums: how to get the best from…
- Select an appropriate communication medium (email, telephone and face-to-face)
- Consider and accommodate the recipient’s needs and expectations
- Understand their own behavioural style and how others may be different: analysis & feedback
- Who benefits? Fab brought up to date
- Know the difference between assertive, aggressive and non-assertive communication
- Build and grow rapport and communicate effectively face-to-face
- Ask questions to establish needs and relevant information
- Listen actively in order to respond effectively to others
- Signposting; gaining rapport, leading and pacing
- Understanding objections, gaining agreement: overcoming objections
- Understand the principles and challenges of influencing and persuading
- Handle challenging behaviour and situations effectively
If you would like to book onto a course or find out more information please fill out our contact form or call us on 01454 203 355.
