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Workshop Duration

2 day course for up to 10 participants with one trainer

Course Objectives

By the end of the course participants will be able to:

  • The sales success formula: key elements for successful sales effort
  • Organisational structures: a tuff approach for appropriate value propositions
  • Mediums: how to get the best from…
  • Select an appropriate communication medium (email, telephone and face-to-face)
  • Consider and accommodate the recipient’s needs and expectations
  • Understand their own behavioural style and how others may be different: analysis & feedback
  • Who benefits? Fab brought up to date
  • Know the difference between assertive, aggressive and non-assertive communication
  • Build and grow rapport and communicate effectively face-to-face
  • Ask questions to establish needs and relevant information
  • Listen actively in order to respond effectively to others
  • Signposting; gaining rapport, leading and pacing
  • Understanding objections, gaining agreement: overcoming objections
  • Understand the principles and challenges of influencing and persuading
  • Handle challenging behaviour and situations effectively

If you would like to book onto a course or find out more information please fill out our contact form or call us on 01454 203 355.