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Workshop duration

1 day


In today’s competitive environment, the company that appears to be, and is, the true customer champion, will have a significant advantage.  This means that all our leaders and managers have to demonstrate a belief and conviction in our people, products and services.

This one-day interactive and practical workshop will help participants develop the management and leadership skills required to get the best out of their teams.  They will be encouraged to relate theories and principles to their own working lives, and to prepare an action plan of what they plan to do differently as a result of the programme.

Participants will gain some valuable insights into what it is like to be a manager and what is expected of them. They will understand the impact of not getting it right and why people management is taken so seriously.  They will also learn a great deal about themselves and the people around them

Who will the course benefit?

This course is designed for

  • new managers who may already have management experience
  • new managers promoted internally who are making the transition from a technical/subject matter expert

Course Outline

  • Vision: The importance of a vision – how to create an inspiration vision and communicate this to the team.
  • Culture / Values: The importance of role modelling when developing a culture of success
  • What it is like to be a manager in your company: The organisational culture of the company and why people management is taken so seriously
  • What is Leadership? John Adair’s model of Action Centred Leadership – and how this applies in practice
  • The role of the team leader: How to balance the diverse demands of the leadership role – the task, the team and the individual
  • Managing through others to achieve results: Using the questionnaires, explore Ken Blanchard’s 4 styles of leadership, when appropriate to use each and the benefits of a flexible approach.
  • Building blocks of effective teams: An exploration into what needs to be present for the development of effective teams.
  • Communication & Influencing skills: The impact a manager has on the team – realising the importance of how you say/write something/body language
  • Credibility/Trust: Thinking through actions and taking responsibility for them. Gaining credibility, respect and trust
  • Behavioural Styles: how to create mutual understanding, especially in those relationships that are challenging
  • Personal Development Plan: Action planning session – how can participants act differently to model success?

Skills gained

By the end of this workshop delegates will be able to:

  • Understand what inspirational team leadership involves
  • Describe why your company has Values and Behaviours and how to demonstrate them appropriately
  • Appreciate the impact of role modelling these values/behaviours so that others replicate them
  • Understand and balance the diverse demands of team leadership, for example, when to move from being task focused to people focused
  • Recognise how their own behaviour can influence and affect others
  • Appreciate the benefits of managing through others to achieve results
  • Identify their own preferred management profile
  • Understand when to adapt their style to suit the occasion and the individual
  • Describe the key elements of the communication process and understand the importance of how they say/write something/body language
  • Understand the importance of gaining credibility, respect and trust.
  • Formulate an individual plan to outline their commitment and actions for new role