Microsoft Excel gives people a platform to organise large amounts of data, so they can be viewed, interpreted and analysed easily. Though it can be used in more technical jobs such as administration, in today’s world, even having a basic understanding of Excel will help you in most industries regardless of their size. With this … Continued
Managers play a big part in every business, particularly when it comes to understanding customer needs. Employees and managers need customer service training, so they can gain more confidence when engaging with consumers. But how does customer service training for managers help a business? Let’s start by looking at what customer service training involves and … Continued
Microsoft Excel is a crucial tool for a lot of people, helping them with calculations or working with large amounts of data. But have you ever wondered if there are any secret features to Microsoft Excel? From adding shortcuts to quicken ways to process large amounts of data, here are 5 things you didn’t know … Continued
It is important to invest in your colleagues by giving them the relevant training to do their job. As a result, it will make your employees feel satisfaction in what they do and reassurance that they are taking the right steps in their workplace. Here are several ways in which leadership training can enrich your … Continued
In an establishment based around customer service, it is vital that all employees undergo a basic level of training to enhance their knowledge of their role within that company. Improving your customer relationships is an essential way of developing a business which has a strong retention of consumers and is perceived to be a quality … Continued
Implementing a new customer service program is a difficult thing. In a competitive market, it is vital to have a clear understanding of your businesses’ motives and that the consumer recognises that they are at the heart of every step of the decision process to make that their customer experience as streamlined as possible. Customers … Continued
Initially released in 1987, Excel quickly emerged as a staple of all office and professional environments to record and analyze data, trends, and patterns. Often seen for solely business and financial purposes, to some Excel has a reputation of being difficult to perfect, or even old-fashioned. Here are several of the most common misconceptions of … Continued
What is Leadership? Leadership is difficult to define, it’s apparent when you see it and it’s painfully obvious when it’s missing. Essentially, a Leader has the ability to create an inspiring vision of the future, motivate and inspire people to engage with that vision, manage the delivery of the vision and coaches and builds a … Continued
Customer service training increases your customer loyalty and improves profits, so it comes as no surprise that more than ever companies are looking to have their employees trained in this specific area. Customer Service Training Structure Elliott Training focuses on five areas of improvement that we believe are the pillars to your customer’s happiness. Handling … Continued