How important is training in Microsoft Office? Whether you are considering training for yourself to advance your skillset or for your employees, one popular area is training in Microsoft Office. This popular suite of products has been the industry standard for word processing and spreadsheets for many years and it is very possible to learn … Continued
Customer service is at the heart of almost every type of business. Whether you are a shop selling products, a services business or even an online business, dealing with customers is a key part of the job. That means you need to ensure your staff have the skills required to do the job, regardless of … Continued
Dealing with an unhappy customer is difficult in any situation but when you are on the phone, it can be even harder. There’s no body language to help you understand what’s really going on and it can be challenging to diffuse the situation. That’s why training on how to handle those tricky phone conversations is … Continued
Retaining top talent can be one of the most important factors in contributing to a successful business. There are several factors which are involved in retaining employees. Equally, there are several factors which lead to people leaving a business. One of the top reasons that people leave a job is a problem with their manager … Continued
Excel is the most popular spreadsheet software available and is part of the Microsoft Office package. It is ideally used to store a range of data and to easily analyse it and pull out relevant information. One of the key skills to learn when using Excel is how to properly analyse this data to get … Continued
Becoming a better leader is always a difficult proposition – different people and industries will have a different definition of what being a better leader is. For some it is about achieving results, for others, it is about staff management. But there are tips on how to become a better leader that will work across … Continued
Excel is the leading spreadsheet software option for businesses around the globe and is a key part of Microsoft’s impressive family of client software, server software and services known as Microsoft 365. For businesses, Excel has cemented its position as the go-to software for many different jobs ranging from the intricacies of using formulas and … Continued
No matter what the size of your business, customer service training will help your employees to be strong ambassadors of your brand. It’s vital that all your staff know how to build relationships with customers, answer queries succinctly and handle complaints appropriately. For the smaller business especially, it’s more important than ever to provide a … Continued
Microsoft Excel gives people a platform to organise large amounts of data, so they can be viewed, interpreted and analysed easily. Though it can be used in more technical jobs such as administration, in today’s world, even having a basic understanding of Excel will help you in most industries regardless of their size. With this … Continued
Managers play a big part in every business, particularly when it comes to understanding customer needs. Employees and managers need customer service training, so they can gain more confidence when engaging with consumers. But how does customer service training for managers help a business? Let’s start by looking at what customer service training involves and … Continued