When you are assessing whether a piece of software is the right option for your business, just being one of the biggest names in the industry isn’t enough. You want to know it has the features you need that produce benefits that help you. So, when the software in question is Office 365, what are … Continued
If you are in a business to business or B2B industry, it may seem that customer service isn’t as important. After all, your customers are in business too, they get it. But this isn’t the case. Just as B2C customers have high expectations of customer service, B2B customers also require a certain standard. By achieving … Continued
When it comes to the most recognised and well-known office software, Microsoft Office 365 always tops the list. Recognised as the industry standard, this software has been the go-to option for all kinds of business for many years and it is now available in a variety of formats including desktop and mobile apps with Microsoft … Continued
Training your customer services staff is a key part of offering a great customer experience. Because even the most knowledgeable member of staff can use training to refine their technique and ensure they have all the right approaches. There are lots of different ways to train your staff, so which have proven the most effective? … Continued
There are lots of reasons to use Microsoft Excel for your business. Being an industry leader filled with high-quality features, part of a great package of software and integrating with many other software solutions are just a few. But when it comes to using Excel, one of the best parts about it are the shortcuts. … Continued
Microsoft Publisher is one of the pieces of software within Microsoft’s Office suite that is used to create a range of professional documents. It can create newsletters, postcards, flyers and brochures with a range of ready-made templates and the ability to customise them to match with your business branding. Publisher is an easier to use … Continued
Customer service is a key part of growing your business – not just to ensure that customer orders are met but that customers have a positive experience with the company. You want them to feel happy or even wowed by your service, that feeling of being special rather than just another customer number. And there … Continued
There are many different spreadsheet software options available but one of the oldest and definitely the most widely used is Microsoft Excel. Used by businesses around the world, it allows the effortless collection of data, creating charts and helping people run their business more efficiently. Having the right skills with Excel can be a key … Continued
There’s no doubt that most of us will have used some of Microsoft’s software in our daily working lives. Word and Excel, Outlook, these are all popular pieces of software that help us complete a range of business tasks. But what about SharePoint? What is this Microsoft tool and what can it do? What is … Continued
Poor Microsoft Word is often seen as the somewhat basic cousin of Excel. After all, it is just a word processing software, right? But the truth is that there’s a lot of things you didn’t know you could do in Microsoft Word that makes it a whole lot more impressive. Make a PDF into an … Continued