Sara is a people development specialist and a real asset to Elliott Training. Her development career has been established within leading companies including British Airways, the Woolwich Building Society, Compaq Computers and Zurich Financial Services. She has held a variety of training roles from International Sales Trainer to Head of Learning & Development.
As an external consultant she has a proven track record of improving performance in over 80 leading UK and international organisations in most sectors including Financial Services, utilities, travel, retail, manufacturing, telco’s and the public sector.
She specialises in developing the customer experience, improving sales, coaching and leadership and has designed and delivered a wide variety of training programmes throughout the world. These have demonstrably improved performance for companies including; American Express, Barclays, Tui, RBS, Hampton Court Palace, Sage, Nationwide, Rolls-Royce, Orange, Qatar Airways, British Gas, British Airways, Toni & Guy, Virgin, Emirates and Pfizer.
She communicates exceptionally well and influences at all levels of the organisation taking into account all levels of experience, attitude and ability, identifying the best that each person has to offer and inspiring them to develop their performance.
Key Skills
Sara has a wealth of experience in design, delivery, evaluation and consultancy in improving performance in sales, service, management & leadership including:
- Managing effectively in sales and service environments, in contact centres
- Foundation to executive coaching skills
- Understanding behaviour & personality types
- Foundation to advanced communication skills
- Performance management
- Handling challenging conversations
- Assertiveness
- Counseling Skills
- Management skills including appraisals, creating the motivational climate, building teams, communication skills, delegation, personal impact and presence.
- Developing the customer experience
- Sales Training – foundation & advanced account management & business development
- B2B & B2C Sales
- Sales & Service Coaching
- Executive Coaching
Feedback
“I attended this programme under duress and feeling skeptical; I leave enlightened and motivated”
“Brilliant course, brilliant trainer thank you”