Workshop Duration
1 day
Overview
Proactive Communication; an underpinning leadership skill, which affects all other responsibilities. Authentic, outcome focused conversations with peers, direct reports, stakeholders and bosses. Whether the conversations are positive or over-coming conflicts, there are key skills to master. This is a theory & practical programme, with time to practise & gain feedback.
- Approximately 12 leaders per session
- Workshop & individual activities
- Pre-work – 2 examples of actual conversations you need to have in the future -1 positive & 1 potentially difficult
- Post course action required
Course Objectives
- To identify the range of conversations you have – positive & difficult
- Develop strategies in preparing for conversations
- Identify own strengths & barriers to communication
- Develop on-going methods to improve communication for continuous improvement
Content
- Different types of conversation examined – video examples
- Assertiveness Continuum & the link to Transactional Analysis (Parent/Adult/Child)
- The Drama Triangle & its effects on relationships & outcomes
- Listening & questioning techniques – Perceptual Positions / 5 Levels of Listening
- The art of giving and receiving feedback – Motivational Theory / Engagement Survey
- Why conflict occurs & how to deal with it – Thomas Kilnmann Instrument (TKI)
- Practising positive & difficult conversation in safe environment
Lead Consultants
Sally Strong
Meet Sally, our remarkable Soft Skills Superstar! Engaging, approachable, and results-oriented, she’s the go-to trainer and performance coach for individuals and organisations seeking increased productivity and job satisfaction. With outstanding interpersonal and communication skills, Sally can build rapid rapport, integrating business experience, coaching skills, and psychological methodology to deliver the... Continued
Sarah Elliott
Sarah Elliott has been working in the Training Industry for over 20 years. She brings an infectious enthusiasm for both account-managing clients and hands-on delivery of specific Microsoft Office Training courses. Sarah’s background in IT helps enormously, as she is able to advise clients of the best route to take... Continued
Louise Hemming
Louise is a highly motivated, business focused, HR & Development professional. She is a leadership coach and team facilitator. Louise has experience in designing and deploying talent & learning development programmes, organisational development, talent succession, strategic planning, acquisition integration, project management and external consultant liaison. Her key skills include networking... Continued
Nina Goldsworthy-Griffiths
Nina specialises in creating purposeful learning solutions for organisational and people change, for business growth and customer engagement. Nina draws on 20 years’ experience in a broad range of diverse business sectors such as Loss Adjusting, Construction, Manufacturing, Rail, Road, Water, Energy, Local Authorities, Hospitality and Retail. An experienced leadership... Continued
Leanne Flower
Leanne has a breadth of experience in sectors including automotive, engineering, banking, and the pharmaceutical industry. She specialises in training and coaching leaders, managers and developing executives from both public and private sectors, working at all levels including Board Directors. Leanne holds a BA Hons in Business Studies, a post-graduate... Continued
John Pascall
John delivering hands-on training in MS Office applications (including VBA and SQL and Access, Excel, Word, Outlook, PowerPoint, Project all to Expert level), also consultancy/development/ problem-solving in MS Access and Excel. John has a huge amount of experience in developing Access databases from scratch, as well as upgrading existing databases... Continued
Sara (South West)
Sara is a people development specialist and a real asset to Elliott Training. Her development career has been established within leading companies including British Airways, the Woolwich Building Society, Compaq Computers and Zurich Financial Services. She has held a variety of training roles from International Sales Trainer to Head of... Continued
Duncan (SharePoint Specialist, Nationally)
Duncan qualified in 1987 as a civil engineer, and in 1994 as a project manager. He spent 9 years in the construction industry in various parts of Africa working on projects ranging from high rise buildings to bridges. He worked for Grinaker Construction – an international construction company – and... Continued
Sandy (London, South East)
Sandy is an experienced trainer with many years of training starting in 1990. She ran her own business in South Africa for 6 years working in many different areas, from Corporate Companies to Colleges helping learners to develop their skills from introduction levels to advanced levels in IT. Sandy has... Continued
Sara (North)
A versatile and highly experienced training professional holding a wide range of qualifications from a Teaching PGCE to IT qualifications to include the Institute of IT Training’s e-Tutor Certificate and being a Microsoft MOUS Master Instructor. Additionally, Sarah has the ability to speak German fluently and French to a working... Continued
