Jilly is a fully qualified consultant and has worked within the training environment since the early seventies. Working with organisations in both the public and private sectors she has developed and delivered a wide range of courses in management skills and personal development. She believes very strongly in running highly participative and interactive courses.
Jilly has experience of training and coaching in a variety of industries and has worked in various countries including Cambodia, Finland, France, Germany, Russia, Switzerland and the USA.
Jilly has worked with a number of organisations in both the public and private sectors including the NHS. This has involved both delivery of training on an IT based system for GPs all over the country and also a wide range of soft skills course to various PCTs including Sunderland, Leeds, Manchester and Liverpool. She has recently also delivered a number of courses for the BMA.
She has been involved in the development and delivery of a variety of courses including a Customer Care programme for the Commission for Equality and Human Rights in order to develop their help desk and customer facing personnel. Also delivered a Customer Care programme for Leeds City Council Social Care and Leeds PCT.
- Customer Care
- Leadership and Management Development
- Building & Leading Effective Teams
- Personal Development – Personality Profiling, Business Writing Skills, Assertiveness, Interpersonal Skills, Understanding Equality and Diversity, Facilitation Skills, Giving and Receiving Feedback, Managing Stress, Presentation Skills, Recruitment and Selection and Success through a Positive attitude