Jacqui Turner is an award-winning Leadership Trainer/Coach, who has enjoyed a very successful career in Training and Management roles across Financial Services, Retail and Utility sectors. Achievements have included ‘Welsh Contact Centre Trainer of the Year 2014’ and a finalist in the National Contact Centre awards for the most effective training programme. She has had the pleasure of designing and delivering training for very prestigious organisations such as Lloyds TSB, HSBC, Dwr Cymru Welsh Water and Tesco.
Jacqui uses her wealth of experience of working within Customer Service environments to design bespoke courses which focus on the skills required by all levels of employees and managers in today’s climate, where customers, quite rightly, expect an effortless and exceptional level of service.
In addition to delivering memorable training programmes, Jacqui is also a qualified and experienced Coach. She is able to use her skills to help embed the training delivery, in order to ensure a high return on investment for the Clients she works with.
Jacqui works across the UK, designing and delivering Customer Service & Management training. She is also able to share her extensive knowledge and experience within L&D to develop individuals who aspire to work towards a Trainer role, through her engaging ‘Train the Trainer’ programmes.
ILM Level 5 Coaching & Mentoring Certificate
Essential Leadership Skills ILM Endorsed Award
Training and Development NVQ Level 3 City & Guilds
NLP Practitioner Certification
Member of ILM
Member of European Mentoring and Coaching Council