Duration 1 Day Course Description Your goal shouldn’t just be exceptional customer care, it should be consistently exceptional customer care. Do it again and again, to build trust and an enduring reputation. Good customer care depends on the attitudes and skills of the individual employee. People at all levels need to understand how communication works … Continued
Duration 1 Day About This Course Habits, working environments, attitudes and beliefs are barriers to developing great communication skills. What we believe about our customers, influences how we behave towards them and in turn, how customers respond. Training Customer Service staff on communication skills alone, will not achieve the results that companies strive for. Without … Continued
Duration 1 day workshop – 09:30 till 17:00 About This Course In this competitive economy, it is essential that you attract and keep clients. Customer service is a critical part of this process. Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the … Continued
Course Duration 1.5 Hours Purpose of the workshop Change is inevitable but if it introduced without thought it can negatively impact an organisation and the people involved. We can’t always control how change is introduced but we can control how we behave and adapt to changes in our environment. When we feel like we are … Continued
Energiser and Wellbeing Course Aims Focus on work life balance and improving energy levels Objectives During the course delegates will: • Stop, evaluate their energy levels and energy routines • Consider physical, mental, emotional and spiritual wellbeing • Identify basic personal strategies and own achievable goals to improve energy in work and life Content … Continued
Customer service – During this session, we show a short video about the impact poor customer service can have on a business, we then watch a second short video about how to turn your task mentality into a customer-centric mentality. Personality types and preferred communication styles will be explored via a handout and discussion … Continued
Course Duration: 1.5 Hours Purpose of the workshop: We negotiate with people on a daily basis, probably without even realising it. Your workplace – pay rises, workload, who’s going to do what by when, getting a good price from a supplier, selling to your customers. Your children – pocket money, meal choices, clothing options, or … Continued
Duration: A 1-day course that explores the minute taker’s role in more detail. Overview: This course is a comprehensive introduction to the essentials of written English that will help improve the impact of all business documents you produce. The ability to write clearly and concisely is indispensable at work: it makes for more efficient and … Continued
Preparing Your Data Ready for Pivot Tables • Best Practise • Data Range Vs Table Creating Pivot Tables • Pivot Table 1 – Standard Pivot • Pivot Table 2 – Formatting a Pivot Table • Pivot Table 3 – Summary Pivot • Pivot Table 4 – Show Values As Grouping Excel Pivot Table Data • … Continued
Duration: A 1 day course that explores the minute taker’s role in more detail. Overview: The course covers the knowledge and skills required to write effective letters and e-mails for your organisation Audience: Anyone who needs to write letter and e-mails on behalf of their company Course Outline: Establish the aim Devise the structure Adhere … Continued