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Microsoft Office 365 – End User

Course Summary This course will highlight the new features in the Office 365 for Business suite. You can look at what the Cloud means for the way you work, access the portal and all the 365 tools (particularly OneDrive) from multiple devices for more flexible working. Skype for Business can help you collaborate and communicate … Continued

Collaborating with OneDrive and OneNote

Microsoft OneDrive is your cloud storage for Office 365. It allows you to securely store and share files from anywhere, using your range of devices. OneDrive allows you to control your security by setting access rules and file permissions as well as view who is sharing and receiving files. You can even wipe a device … Continued

Microsoft Flow

Course Summary Microsoft Flow is cloud-based software that allows employees to connect to a range of applications to simplify the process of automating tasks without the need to learn code. Microsoft Flow is part of the Office365 suite.  

Microsoft Teams – Introduction

Course Summary Microsoft Teams is a chat-based workspace for groups of co-workers. Teams provides a single window workspace where team members can chat with instant messaging or video calls, make notes and share files instantly. By creating a ‘Team’, you will automatically be allocated a team Group, OneNote space, SharePoint Site and Plan – so … Continued

Microsoft SharePoint Online

Course Duration: – 2 Days Course Summary Microsoft SharePoint Online is a cloud-based service that allows you to create, design and manage sites, contents, and workspaces. It enables you to share your documents securely with team members within or outside of your company, across Mobile, PCs and Apple devices. Learn the essential skills of using … Continued

Delivering Excellent Customer Service

Duration 1 Day Course Description Your goal shouldn’t just be exceptional customer care, it should be consistently exceptional customer care. Do it again and again, to build trust and an enduring reputation. Good customer care depends on the attitudes and skills of the individual employee. People at all levels need to understand how communication works … Continued

Customer Service & Emotional Intelligence Skills

Duration 1 Day About This Course Habits, working environments, attitudes and beliefs are barriers to developing great communication skills. What we believe about our customers, influences how we behave towards them and in turn, how customers respond. Training Customer Service staff on communication skills alone, will not achieve the results that companies strive for. Without … Continued

Confident Customer Service

Duration 1 day workshop – 09:30 till 17:00 About This Course In this competitive economy, it is essential that you attract and keep clients. Customer service is a critical part of this process. Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the … Continued

Embracing Change Taster Workshop

Course Duration 1.5 Hours Purpose of the workshop Change is inevitable but if it introduced without thought it can negatively impact an organisation and the people involved. We can’t always control how change is introduced but we can control how we behave and adapt to changes in our environment.  When we feel like we are … Continued

Energiser/Wellbeing (1 hour)

Energiser and Wellbeing Course   Aims Focus on work life balance and improving energy levels Objectives During the course delegates will: • Stop, evaluate their energy levels and energy routines • Consider physical, mental, emotional and spiritual wellbeing • Identify basic personal strategies and own achievable goals to improve energy in work and life Content … Continued