Elliot Training’s Customer Service courses equip your employees with the skills to deliver exceptional service and experiences. We offer a range of training programmes to meet any customer service challenge. Our courses are engaging, inspiring, fun, interactive and relevant to the specific scenarios that clients can face.
- Communicating effectively
- Empathy, dealing with confrontation, complaints.
- Tactics to diffuse difficult conversations
- Understanding what excellence is
The Customer Service Fundamentals programme covers the essential skills for providing outstanding service. Participants will learn to build rapport, actively listen, manage difficult situations, and go the extra mile for each customer.
For customer-facing roles, our Customer Care course teaches the nuances of in-person interactions. Employees will master body language, tone of voice, handling objections, and making connections to provide memorable service.
Our Call Handling Essentials training ensures phone interactions uphold your service standards over the phone. Participants will learn to find their customer care style, create engaging vocal tones, actively listen, and leave callers with a positive impression.
With our wide range of specialised Customer Service training courses, you can ensure every team member has the skills to deliver the very best experiences for your customers.
