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Train The Trainer

Workshop Duration 2 Day Overview Training is often thought of as being a single event, isolated from business needs – such thinking fails to see the whole picture. Training needs to be a systematic process which begins with analysing the training requirement in the context of business demands, and leads on to designing and delivering … Continued

Train The Trainer Fast Track

Workshop Duration 1 Day Overview This course provides a Fast Track option to acquire the most popularly-requested trainer skills in a single day. It teaches delegates major elements of how to deliver training using methods and delivery techniques used by successful trainers, and boosts confidence by providing rules for dealing with conflict or managing difficult … Continued

Time Management

Workshop Duration 1 Day Overview This course sets out to use the latest thinking in time management, so ‘not having enough time’ will cease to be a problem.  The benefits will include improved effectiveness and success, and a feeling of accomplishment and satisfaction at the end of every day Who will the course benefit? Anyone … Continued

Team Development

Workshop Duration Half day – 9.30 am – 12.30 pm Overview To engage all team members to work towards one vision and to devise a plan on how best to achieve this. Who will the course benefit? New and existing Team Leaders and Team Managers who are responsible for gaining results through other people. Course Content … Continued

Team Building and Coaching Skills

Workshop Duration 2 Days Overview Knowing how to coach your team members so that their knowledge, skills and ability to generate results improves week on week, is a very difficult challenge. This programme concentrates on gaining consistency across different Team Leaders with their delivery of effective coaching to agents. A video camera will be used … Continued

Report Writing and Business Skills

Workshop Duration 1 Day – For up to 12 delegates Overview Examples of report structures are discussed and the delegates undertake exercises throughout the training to emphasise key points. As appropriate the course would also contain a workshop element where delegates can work on a report writing issue they are dealing with. The courses can be … Continued

Report Writing – 2 Day Course

Workshop Duration 2 Days Overview This course will give delegates confidence in the accuracy and completeness of their written communications, and allow them to make the right impression.  The documents, reports and emails we produce are an important part of our image, both as an individual and as an organisation. Preparing documents and emails which … Continued

Presentation Skills – Basic Awareness

Workshop Duration 1/2 Day Overview This course assists you in understanding how to make professional and compelling business presentations so that, the work you have done in developing your product or service, can be capitalised upon when you position them to prospects and customers. It also examines some of the fears people commonly hold in … Continued

Powerful Presentation Skills

Workshop Duration 2 Days Overview Two highly interactive days with practical exercises to develop confidence and capability in creating and delivering effective, engaging and informative presentations. The presentations can be recorded and reviewed. Participants will have the opportunity to deliver up to 3 presentations over the two days and the facilitator and other participants will … Continued

Persuasive Negotiation Skills

Workshop Duration 2 Days Overview The business climate is becoming progressively more volatile and it is becoming obvious that those who survive and prosper will be those who know how to negotiate with confidence. Success will go to those who set clear and ambitious goals for themselves and their organisations and have the ability to … Continued