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Delivering Excellent Customer Service

Duration 1 Day Course Description Your goal shouldn’t just be exceptional customer care, it should be consistently exceptional customer care. Do it again and again, to build trust and an enduring reputation. Good customer care depends on the attitudes and skills of the individual employee. People at all levels need to understand how communication works … Continued

Customer Service & Emotional Intelligence Skills

Duration 1 Day About This Course Habits, working environments, attitudes and beliefs are barriers to developing great communication skills. What we believe about our customers, influences how we behave towards them and in turn, how customers respond. Training Customer Service staff on communication skills alone, will not achieve the results that companies strive for. Without … Continued

Confident Customer Service

Duration 1 day workshop – 09:30 till 17:00 About This Course In this competitive economy, it is essential that you attract and keep clients. Customer service is a critical part of this process. Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the … Continued

Customer Service Workshop

Improving levels of service so that each customer feels they are treated as an individual with unique needs rather than just being processed through a system is a challenge!