Marlborough College were looking to invest in their staff and roll out a refreshed approach to Appraisal Development and design of a framework for Management Development covering Executives, Middle Managers (includes academic HOD’s) and Supervisors – Elliott Training were selected.
Marlborough College had made a decision to implement a more effective Performance Management system. Previously, Support Staff Line Managers
and Heads of Departments had adopted a very relaxed approach to appraisals and handling poor performance, demonstrating reluctance to hold
challenging conversations.
Approach
Two full day workshops were developed, “Managing Performance – The Empowering Appraisal” and “Handling Challenging Conversations
Effectively”. This programme was rolled out to over 150 staff and is continuing to be developed and delivered. As a result of this training confidential
Coaching sessions for individuals and departments were created to resolve any areas of conflict.
Results
These workshops received very positive feedback – managers said that as a result they now had the tools and the confidence to manage
performance more effectively. The College is moving towards consistency of approach.
Jane, Marlborough College:- We have worked with Elliott Training for over a year now and their continued support and commitment to our college has been phenomenal. Through the various methods of training – face to face, 1:1 coaching we have achieved exceptional results and certainly broken down barriers between individuals and departments. Karen and Sara’s efforts have been invaluable and we are looking forward to continuing our business relationship.
