Case Study: Transforming Customer Service at First Choice Homes for 450 Staff Background: First Choice Homes, a leading housing association, recognised the pivotal role customer service plays in maintaining a competitive edge and fostering customer loyalty whilst improving lives. With a workforce of 450 employees, the company aimed to enhance its customer service experience to … Continued
Elliott Training were awarded the contract for 2023 to design and deliver an exciting and interactive half day session over Zoom on “Courageous Conversations”. These courses were design by Nina, our facilitor and included actors (George and Kerris) to act out the scenarios and make the course fun for the attendees but very informative. Feedback … Continued
Elliott Training have been delivering Power BI and R Script training to various departments within Ministry of Justice for nearly 2 years with hugely successful results.
Wessex Water are in the process of moving all their “Above Ground” Field Service Users (of which there are 500+) to Microsoft Dynamics 365. Their current Click Mobile and Click Schedule and WAM systems are no longer supported, so they needed to move to a more robust cloud based product. Elliott Training and their team … Continued
Network Rail have undertaken a significant IT Service Now project, and reached out to Elliott Training to source additional trainers for the duration of the 3 month project during August to October 2021. The Trainers would be required to deliver virtual classes to their IT department. Elliott Training provided two trainers who were required to … Continued
Network Rail own and operate the railway infrastructure in England, Wales and Scotland on behalf of the nation. That’s 20,000 miles of track, 40,000 bridges and viaducts and thousands of tunnels, signals, level crossings and points. They also manage rail timetabling and 18 of the largest stations in England, Scotland and Wales. They operate nationally … Continued
GKN is the original aerospace innovator. For decades, GKN technologies have inspired and industrialized the aerospace industry, combining engineering excellence and technology leadership. They employee over 17,500 in more than 54 manufacturing locations in 14 countries around the world. Their aero structures, engine systems and special products improve the performance of more than 100,000 flights … Continued
Wessex Water – Information Security System (elearning and training material) In August 2021 Wessex Water approached Elliott Training to work with them on a project for a year to assist in the design and delivery of training for Information Security. They were looking to create informative, engaging, accessible training material to spread the word and … Continued
Case Study: Elevating Luxury Customer Service at LVMH Background: LVMH, the renowned conglomerate of luxury brands, recognised the critical importance of delivering an exceptional customer service experience to maintain its premium positioning in the market. With a focus on creating emotional connections, building loyalty, and fostering trust, LVMH aimed to design and implement a bespoke … Continued
M&S have trusted Elliott Training to deliver all their Microsoft Office training courses, whether it be Basic Excel or PowerPoint training or the more technical VBA. Elliott Training and the team are always positive and friendly, easy to work with and prepared to go the extra mile to ensure we get the best out of … Continued